Jobs at The Westin Mount Laurel

• Night Auditor (Guest Services)

  ESSENTIAL JOB FUNCTIONS    Prepare daily Restaurant Revenue Report data by auditing Micros tapes/journals to breakdown revenue, covers, server's tips paid out and settlements by type and cashier. Run audit reports/journals.  Make corrections and adjustments and handle all computer problems that might occur throughout their shift.    Input onto the PC revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary. Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations. Perform other duties and responsibilities asked by the Controller and the Assistant Controller based upon department needs. Ensure all reports and back-up vouchers are complete and filed properly. Ensure all necessary copies of documents/back-up and reports of daily work are distributed to the proper person (i.e. A/R, A/P, and Payroll). Review and correct discrepancies in the Front Desk System. Coordinate with the front desk and restaurants/bars closing to facilitate a smooth operation of file maintenance and reset of system totals for next day operations. Greet customers immediately with a friendly and sincere welcome.  Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.  Make appropriate selection of rooms based on guest needs.  Code electronic keys, certificates, and coupons as appropriate.   Requires continual standing and movement throughout front office areas. Verify and imprint credit cards for authorization using electronic acceptance methods.  Handle cash; make change and balance as assigned house bank.  Accept and record vouchers, travelers’ checks, and other forms of payment.  Perform accurate, moderately complex arithmetic functions using a calculator.  Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear English communication.  Input messages into the computer.  Retrieve messages and communicate the content to the guest.   Retrieve mail, small packages and facsimiles for customers as requested.  KNOWLEDGE, SKILLS & ABILITIES Prior Customer Service experience preferred Ability to access and accurately input information using a computer system. Ability to read, write and speak English sufficient to understand and communicate with employees and guests.   Must have excellent telephone etiquette skills. Hearing and visual ability to observe and detect signs of emergency situations. PHYSICAL DEMANDS Ability to stand and move throughout front office and continuously performs essential job functions. .Occasional twisting, bending, stooping, reaching, standing, walking. Frequent talking, hearing, seeing and smiling.              Benefits: 401K 401K Matching Marriott discounted room rates at all Marriott properties around the world Sick Pay Associate meals provided Uniforms provided Schedule: 8 hour shift Shift is 11:00 pm – 7:00 am Weekend/Holiday Availability Required  EOE/M/F/D/V

• Restaurant Server (Food & Beverage)

  Job Duties: Greet the guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness. Check station before, during and after shift for proper set-up and cleanliness. Record the details of the order from the guests, repeating the order to the guests to check for accuracy. Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed. When complete, retrieve order from kitchen, confirm its accuracy, and deliver to guests along with appropriate condiments.  Replenish beverages as necessary and check with guests for overall satisfaction. Market and serve upon request any desert items or specialty coffees. Supplement the bus help in clearing and resettling the tables. Perform all assigned side work to include replenishing condiments and restocking. Present the check to guest promptly. Benefits: 401K 401K Matching Marriott discounted room rates at all Marriott properties around the world Sick Pay Associate meals provided Uniforms provided Schedule: 8 hour shift AM Shifts Weekend/Holiday Availability Required Experience:  1 year prior restaurant serving experience EOE/M/F/D/V

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