Often the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, and coordinating with other departments to ensure guests feel well-cared for and valued. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.
Supports the Director of Housekeeping in supervising housekeeping operations to include rooms, public areas, and back of the house areas to achieve and maintain the hotel’s high standard of cleanliness with the day-to-day activities in the housekeeping and laundry departments. Ensure guests of the hotel are treated fairly and consistently in a timely manner, receiving high quality, personalized service.
JOB SUMMARY: Performs general maintenance work of the Hotel, Lodge, and grounds to ensure maintenance quality and safety standards are met. Completes work orders and performs preventative maintenance assignments.
Position Overview: As a Hair Stylist at The Ballantyne, A Luxury Collection Hotel, you will have the opportunity to showcase your creativity and skill in a luxurious and welcoming environment. The ideal candidate will possess expertise in a range of hairstyling techniques, demonstrate excellent customer service, and have a passion for staying current with industry trends.
Cleans hotel guest public areas, offices public restrooms and/ or other assigned areas in a timely and organized manner to ensure guest satisfaction. Open position for PM Position
JOB SUMMARY:The Ballantyne, A Luxury Collection Hotel, Charlotte welcomes guests with gracious service, elegant accommodations and abundant amenities. The Bell Attendant will assist guests by providing transportation, carrying baggage and disseminating information to achieve guest satisfaction, quality service and compliance with company, franchise and Forbes standards.
Maintains the kitchen, dish-washing room and employee break room in a clean, sanitary and organized condition by performing a variety of cleaning job duties.
We are seeking a detail-oriented and motivated Accounting Manager to join our team at the Ballantyne. The Accounting Manager will be responsible for performing a variety of accounting tasks to assist the Area Director of Finance with the financial operations to ensure the security of assets of the company in a centralized environment. The ideal candidate will have a basic understanding of accounting principles and strong analytical skills to ensure accurate financial reporting.
Warmly greets guests to Gallery Restaurant to ensure a welcoming and inviting environment for guests to dine. Seats guests, establishes rapport, and assists with restaurant service during busy periods. Follows all Forbes and brand standards.
At the Ballantyne Spa, we pride ourselves on providing a luxurious and relaxing experience for our clients. Our dedicated team is passionate about wellness and beauty, and we are looking for a talented Nail Technician to join us in delivering exceptional service.