Provide excellent service to guests throughout their stay. Make reservations, check guests in/out, answer all incoming calls, respond to any guests’ requests, and solve issues quickly. Share information about hotel amenities and make recommendations about surrounding area.
Ensure guest rooms are thoroughly cleaned, sanitized, and ready for guests’ arrivals. Inspect rooms for any maintenance issues and answer all guest requests quickly and graciously.
Under the general guidance of the Executive Housekeeper, ensure that all hotel public areas including exterior, and interior are in clean working condition. Assist in housekeeping and maintenance as needed and respond to guest requests quickly and graciously.