Room Attendant

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Grand Casino Mille Lacs/Hinckley

Hotel Room Attendant

DEPARTMENT:

Hotel

EXEMPT (Y/N):

N

REPORTS TO:

Housekeeping Supervisor

SALARY GRADE:

N05

The Opportunity

As the Hotel Room Attendant for Grand Casinos, you will be responsible for achieving and maintaining an exceptional standard of cleanliness throughout the Guest rooms of the Hotel. Your responsibilities will include managing linen, restocking supplies, and ensuring the cleanliness of common areas on the hotel floors.

What you get to do

• Vacuum, sweep, scrub, mop, and clean carpets and flooring in Guest rooms. Dust, polish, and vacuum furniture, glass, mirrors, curtains, framed pictures, appliances, and other fixtures in Guest rooms. Scrub, disinfect, and deodorize showers, toilets, wash basins, and other bathroom fixtures.
• Maintain familiarity with brand standards and ensure adherence to them.
• Remove trash and debris from Guest rooms. Strip beds, collect dirty linens, and make beds with fresh linens. Replenish linens, towels, amenities, and other supplies in Guest rooms. Stock carts daily with supplies.
• Strip Guest rooms of all soiled linen and used towels.
• Follow all policies and procedures regarding the handling of lost and found items.
• Notify the Supervisor of any incidents or conflicts that affect normal business operations or Guest services.
• Dust, sweep, mop, scrub, vacuum, and clean assigned hotel floor common areas.
• Deep clean rugs, carpets, upholstered furniture, and draperies as needed.
• Transport trash and dirty linens to designated areas.
• Assist with the arrival of the laundry truck and transport clean products to the storage areas.
• Perform other departmental duties as assigned to contribute to the overall success and efficiency of the team.

What We Look for In a Person

• Serves and develops others by building relationships.
• Fosters an inclusive workplace where inclusion and individual differences are valued.
• Collaborates across boundaries to achieve common goals.
• Aligns organizational objectives and practices with Mille Lacs Band traditions or interests as appropriate.
• Sets direction and influences others to translate vision into action.
• Demonstrates drive for continued personal and professional growth.

What We Offer You

• We have a fun, energetic personality and are adventurous, creative, and open minded.
• We strive to lead through our seven (7) values in all that we do. (Wisdom, Love, Respect, Truth, Humility, Bravery, and Honesty)
• Our foundation of Servant Leadership is a philosophy that embodies and fosters empowerment, decision-making and engagement across all levels of the organization.
• We are a career accelerant, which means developing our Associates is one of our main priorities.
• We provide a space for Associates and others to bring who they are to work and impart a sense of purpose.
• A variety of competitively priced health benefits and supplemental insurances, parental leave, 401k, tuition reimbursement, birthday, and anniversary gifts.

What Qualifies You

• Prior hotel housekeeping experience preferred.
• Must be able to secure license from Gaming Regulatory Authority (GRA).
• Responsible for following all relevant Detailed Gaming Regulations (DGR’s).
• Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.

Physical Needs

• Talk and hear; ability to communicate effectively.
• See and adjust focus to include close, distance, depth, and peripheral vision.
• Stand, walk, run, sit, (up to 8 hours) balance, stoop, kneel, climb, crouch, and/or crawl.
• Handle objects, tools, and controls; reach with arms and hands.
• Be able to lift and carry objects up to twenty-five (25) lbs.

Must Have Skills

• Exceptional attention to detail to ensure high standards of cleanliness and presentation in Guest rooms.
• Ability to perform physical tasks such as vacuuming, sweeping, scrubbing, and lifting linen and supplies.
• Strong time management skills to efficiently clean rooms and manage tasks within allotted time frames.
• Flexibility to adapt to changing priorities and handle various tasks as needed.
• Commitment to delivering outstanding service and ensuring Guest satisfaction.
• Basic communication skills to report issues to supervisors and interact with Guests.
• Ability to work effectively as part of a team and contribute to the overall success of the housekeeping department.
• Willingness to work in various roles and during peak hours as needed to support the team and reduce Guest wait times.
• Maintaining a professional demeanor and appearance, with a commitment to regular attendance and punctuality.

#HO3