Manager, F&B Quality Assurance

Under the Director of Food & Beverage, the Manager, Food & Beverage (F&B) Quality Assurance is responsible for enhancing guests’ journey in Food & Beverage outlets. By identifying and analyzing trends that impact guest loyalty, this role addresses opportunities for improving operational efficiency and/or implementing supportive technology. This position strives to maximize the efficiency of the enterprise through the application of technology. The Manager, F&B Quality Assurance, will play a critical role by leveraging the resources provided by the Food & Beverage department and is the subject matter expert on several core systems assigned to the role.

Essential Duties & Responsibilities

1. Coordinate and manages current and upcoming current F&B projects, initiatives, promotions, and activations. Supports multiple projects and initiatives simultaneously without adversely affecting deadlines or commitments.

2. Analyzes trends and collaborates with internal stakeholders and other departments to improve processes and implement innovative programs to meet or exceed the requirements of customers resulting in increased guest satisfaction.

3. Critically analyzes proposed projects with a specific focus on guest experience, refining projects as needed. Collaborates with other departments to including, but not limited to Information Technology, Customer Experience and Marketing.

4. Presents high level reports reflecting each outlet’s operational and guest service expectations, objectives, strategies, and operational plans pertaining to the guest experience.

5. Conducts gap analysis to identify opportunities for improvement, structure efforts to achieve the targeted improvements and establish measurement systems to monitor performance. Develops innovative services to meet or exceed the requirements of customers.

6. Critically analyzes activations with a specific focus on guest experience, refining projects as needed. Collaborates with other departments including, but not limited to: Information Technology, Customer Experience & Marketing.

7. Performs data manipulation and analysis (graphical and statistical) as required in support of initiatives that improve the customer experience and streamline operations performance.

8. Coordinates with Compliance and QA manager to ensure training, resource documentation, and technical steps are created/provided to end users as needed.

9. Leads F&B Lean Six Sigma team in support of F&B continuous improvement initiatives.

10. Performs other duties as assigned to support the efficient operation of the department.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.   Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.  Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

Education/Experience/Qualifications

Certificates/Licenses/Registrations

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• A qualified candidate/employee must have a valid driver’s license with an acceptable driving record as determined by the insurance carrier.
• Lean Six Sigma certificate is preferred.

San Manuel will make reasonable accommodations in compliance with applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!