Attendant / Valet

Description

Position Purpose

The primary responsibility of the Attendant - Valet is to represent Wind Creek Bethlehem LLC (“Wind Creek”) to arriving and departing Valet Parking guests while parking and retrieving guest’s vehicles at the casino and hotel. All duties are to be performed in accordance with departmental and Wind Creek policies, practices, and procedures.

Position Responsibilities

• Arrive for shift on time and in proper uniform.
• Park and retrieve vehicles as requested by customers or directed by Dispatch - Valet.
• Provide doorman/curb services by greeting all arriving hotel guests, assisting with luggage when required, escorting guest to hotel lobby and providing directions.
• Provide bellman services by escorting guests while delivering luggage to their room, giving guests a property overview and coordinating luggage check out and departing services if requested.

• Park and retrieve guest vehicles in a safe and efficient manner.

• Issue accurate receipts to customer when receiving their car to park.
• Park all valeted cars in the specified Valet parking areas only.
• Exercise extreme safety and caution while driving a customer’s vehicle.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day in a polite, professional and courteous manner.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day in a polite, professional and courteous manner.
• Be familiar with all company products, services and hours of operations, local attractions, entertainment, and activities and be able to offer directions for guest inquiries accurately.

• Must be able to operate both automatic and manual transmission vehicles.

• Adheres to and complies with both departmental and overall property policies and procedures.
• Properly use equipment, tools or systems to complete assigned tasks and complies with company safety standards.
• Develop a working knowledge of any PGCB rules, regulations and Internal Controls applicable to your position.

• Complete all paperwork in accordance with PGCB and approved Wind Creek standards.

• Read and understand Wind Creek’s Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
• Provide superior customer service to all internal and external customers in compliance with Wind Creek’s customer service standards.
• Adhere to and complies with both departmental and overall property policies and procedures.

• Perform any other related duties as assigned.

Minimum Employment Requirements

• 18 years of age, proof of authorization/eligibility to work in the United States.
• High School diploma or equivalent.
• Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
• Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.
• Maintain a professional, neat and well-groomed appearance adhering to Wind Creek appearance standards.
• Maintain consistent adherence to Wind Creek’s customer service standards.
• Must be able to work varied shifts, including weekends and holidays.

Specific Position Requirements 

• Previous valet parking experience preferred.
• Must posses the ability to multi-task.
• Previous customer services experience required.
• Must possess a valid driver’s license and a current clean DMV report.
• Ability to operate both automatic and manual transmission vehicles preferred.
• Excellent interpersonal skills.

• Ability to follow directions with minimal supervision.
• Physical ability to access all areas of the property.
• Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
• Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
• Ability to lift or carry a minimum of 50 pounds, unassisted, in the performance of specific tasks assigned.
• Ability to work with others, communicate well, receive direction; review your own work.
• Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
• Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
• Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives.
• Must be able to qualify for, apply for and obtain a Pennsylvania Gaming Control Board license if required.