Slot Training Supervisor

Under the direction of the Assistant Director, Slot Operations, the Supervisor, Training Slots is responsible for the ongoing coaching, development, and instruction of all Slot Department employees with the goal of increasing efficiency, effectiveness, and productivity, with an emphasis on exceptional customer service. Responsible for instruction and development facilitated through courses, handouts, handbooks, and hands-on training. Works both back of house and on the gaming floor in order to stay current with processes and enterprise practices. Additionally, responsible for assessing, designing, developing, implementing, and evaluating employee training programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Oversees assigned zone(s) of gaming machines with staffing levels of up to 50 employees at a time.  Monitors and coordinates activities of Slot department team members and responds to and follows-up on guest requests and concerns in a timely and professional manner.2. Creates and implements formalized learning and training curriculum with the goal of increasing efficiency, effectiveness, and productivity, with an emphasis on exceptional customer service; to include facilitation of learning via classes, workshops, hands-on coaching, mentoring, and coordination of peer training, (including the administrative duties to ensure course attendance).  Maintains ongoing development of general training instructions, checklists, and visual aids.  Maintains and updates individual and departmental training records and files.3. Conducts new employee orientation for new Slot Department employee hires.  This includes on-the-job and classroom training as well as following up on regularly planned schedules to answer employee’s questions and verify job proficiencies.4. Assists in ensuring policy and procedure compliance via continuous training for all Slot Department employees.5. Delegates duties, including projects requiring the gathering of detailed information for meeting project deadlines. Communicates regularly with Slot management via written and verbal methods, regarding updates on current and pending projects.6. Maintains working knowledge of slot machines and slot systems (including ticketing and accounting systems) and applies respective knowledge on an ongoing basis to ensure peak performance of up to 7,500 electronic gaming devices.7. Maintains knowledge of current and upcoming field skills and trends by attending seminars and training sessions with regard to new training ideas or philosophies, changes in Slot Department or enterprise Policy and Procedures, and respective updates within the casino industry.8. Performs other duties as assigned to support the efficient operation of the department.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

•    Bachelor’s Degree in related field required.•    Minimum one (1) year experience in Gaming, Customer Service, or other relevant experience required; slots experience preferred. •    Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above. 

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

•    Intermediate proficiency in Microsoft Word, Excel, and Outlook is required.•    Must possess an understanding of slot operations and its relation to the organization.•    Must be able to deal effectively with customers in a courteous and professional manner commanding positive results.•    Must be able to clearly communicate both verbally and in writing in English; bi-lingual preferred.•    Must possess excellent leadership and mentoring skills.•    Must be self-motivated and confident.

REQUIRED LICENSES, CERTIFICATIONS AND REGISTRATIONS

•    At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.•    Select One of the Following for Driving Responsibilities:o    No Driving Responsibilities: Role does not require a driver’s license or insurance. 

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.•    Primary work environment is in a climate-controlled gaming facility.•    Work requires travel to attend meetings, trade shows, and conferences.•    Incumbents may be required to work evening, weekend and holiday shifts.•    Must be able to work in a fast-paced, high-demand environment.•    Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.•    Sedentary work: involves standing most of the time and may sit at times. Constantly operates a computer and otheroffice productivity machinery, such as a calculator, copy machine, and computer printer.•    Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.•    Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.•    Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings,via videoconference and over the telephone.•    Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.•    Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.•    Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.•    The employee may be exposed to fumes or airborne particles including secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!