Rooms & Reservations Coordinator

Description

The Rooms and Reservations Coordinator is responsible for ensuring seamless reservation and room allocation processes to deliver a luxurious guest experience. You will support the Rooms Division & Reservations department in managing daily operations, delivering exceptional service, and embodying the hotel’s luxury standards. Your role will require excellent organizational skills and a passion for creating outstanding guest experiences.

What will I be doing?

The Rooms and Reservations Coordinator will work closely Rooms Division & Reservations team. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Provides administrative support to the Rooms Division & Reservations department.
• Monitors all Front Office/Reservations related orders and ensures guest supplies are maintained at stock level or if needed, expedited delivery.
• Ensures all new joiners receive fully functional access and tools.
• Prepare and submit the Front Office/Reservation’s payroll in a timely manner.
• Maintains current, accurate knowledge of Forbes standards and ensures the communication to the guest is courteous and personal.
• Be the liaison between Front Office/Reservations and other departments
• Monitor Out of Order/Out of Service rooms and coordinate with the concerned teams
• Monitor the Personal Concierge & Reception emails and action accordingly
• Ensure compliance with financial systems
• Schedule Personal Assistance colleagues as per operational demands
• Ensure group rooming lists are correctly entered into the Property Management System
• Monitor the Reservations/Personal Assistance departments’ workload and prioritize tasks
• Work with the Reservations team to manage group bookings and VIP arrivals.
• Coordinate and assign rooms to guests based on availability and guest preferences.
• Monitor room inventory daily to ensure accurate tracking and maximize occupancy.
• Manage special requests such as adjoining rooms, specific views, or room configurations.
• Comparing inventory with Opera and R&I and alert Reservations and Rooms Controllers on any discrepancy.
• Assist with operations when needed

Requirements

What are we looking for?

The Rooms and Reservations Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• 3-5 years in a reservation sales environment or related hospitality discipline required
• Excellent analytical, problem solving, multi tasking, organizational and administrative skills
• Excellent communication (verbal and written), interpersonal and team management/development skills
• Proven report writing and presentation skills
• Able to work efficiently, independently and cohesively, producing quality results within strict deadlines, in a multi cultural environment
• Working knowledge of Opera Reservations and Property Manager or equivalent system
• Proficient with Microsoft Windows applications in particular MS Word, Excel and Outlook required

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all.