Assistant Director of Spa - Resort and Club

Description

As the Assistant Spa Director you would be responsible for assisting the Director to ensure the efficient operation of the facility in accordance with local, state and federal health and cleanliness standards. Participates in sales, marketing, merchandising, pricing, programming, leading fitness classes, conducting inventory and recording and tracking financial statistics. Interviews, trains, supervises, counsels, schedules and evaluates staff.

Specifically, you would be responsible for performing the following tasks to the highest standards:

• Operational Management: Assist the Spa Director in overseeing daily operations, ensuring the highest standards of service and cleanliness.
• Guest Experience: Enhance guest satisfaction by providing personalized service and addressing any concerns promptly and professionally.
• Team Leadership: Supervise, train, and motivate spa staff, fostering a positive and productive work environment.
• Financial Oversight: Assist in budget management, including revenue generation, cost control, and financial reporting.
• Marketing and Promotion: Collaborate with the marketing team to develop and implement promotional strategies to attract new clients and retain existing ones.
• Product and Service Development: Stay updated on industry trends and introduce new treatments and products to keep the spa offerings fresh and innovative.
• Compliance and Safety: Ensure all spa operations comply with health and safety regulations and hotel policies.

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: 

• Access to your pay when you need it through DailyPay 
• Medical Insurance Coverage – for you and your family  
• Mental Health Resources 
• Best-in-Class Paid Time Off (PTO) 
• Go Hilton travel discount program 
• Supportive parental leave 
• Matching 401(k) 
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount 
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) 
• Career growth and development 
• Team Member Resource Groups 
• Recognition and rewards programs 

*Available benefits may vary depending upon property-specific terms and conditions of employment. 

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