Director of Operations

Summary:

As the Director of Hotel Operations at our Luxury Hotel, you would assist the General Manager in managing daily hotel operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Expectations

• Lead, direct, and manage daily hotel operations including, but not limited to, hotel budgeting and forecasting, strategic planning, managing balanced scorecard performance, implementing and complying with all company policies and standards, coordinating capital improvements and property improvement plans, responding to guests’ inquiries and resolving concerns, and meeting participation and facilitation
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance, and service and financial measurements
• Identify operational performance, productivity, and efficiency gaps and implement measures to correct those deficiencies
• Implement and manage the hotel's daily quality process to include, but not limited to, communicating goals, empowering team members, managing service recovery techniques and problem resolution, and measuring satisfaction
• Monitor and develop team member performance, particularly department heads and managers, to include, but not limited to, providing supervision, providing professional development, scheduling, conducting counseling and evaluations, and delivering recognition and reward
• Recruit, interview, and train team members and managers

Qualifications

• Minimum 3 years of previous experience as a hotel Department Manager in a full-service hotel
• Excellent skills both in writing and verbal communications
• Experience creating schedules, interviewing potential candidates, reviewing and creating budgets and forecasts, processing payroll, completing inventories, and coaching and counseling team members required
• Ability to operate hotel PMS (Opera)
• Previous NYC experience preferred
• Previous luxury hotel experience preferred
• Ability to multitask, prioritize, and manage time
• Highly motivated team player with strong initiative, desire for achievement, and ability to inspire others
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner
• Readily available and approachable for all team members and guests while providing excellent guest service

Skills & Attributes: 

We look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

This position requires flexible scheduling availability, which includes evenings, weekends, and holidays.

*The anticipated compensation range for the position is $110k per year. The salary offered to a successful candidate will depend on several factors, including, but not limited to, years of experience in the job, years of experience within the required industry, education, etc. The compensation and benefits information are provided as of the date of this posting. Company reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.*