Banquet Manager

Description

The iconic Waldorf Astoria is seeking aBanquet Manager to join the leadership team at the award-winning Las Vegas property!

Located in the heart of the Las Vegas Strip, this luxurious hotel has 389 rooms, 6 food and beverage outlets, and 12,000 square feet of meeting space. This includes a 3-meal restaurant, fine dining restaurant, tea lounge, bar, pool cafe, and in-room dining. 

The ideal candidate will have the following qualifications:

• A minimum of 2 years experience in similar position, preferably in luxury environment.
• Knowledge of the Las Vegas catering market is preferred.
• Excellent verbal and written communication skills in the English language.
• Willing to work a flexible schedule and holidays.
• Excellent attention to detail and organizational skills.
• Ability to handle multiple tasks at one time.
• Strong interpersonal skills.
• A self-motivator and motivator of others.
• In-depth knowledge of food and wine.
• Ability to consistently delight and satisfy our guest
• Ability to handle guest requests in a detailed manner
• Excellent leader and trainer.
• Professional appearance at all times

Want to learn more? Hotel Website, Facebook, Instagram

What will I be doing?

You will work closely with the Director of Banquets in the overall day to day operation, and long term outlook of the catering facilities. The Banquet Manager will help create a pleasant environment and experience for guests. In addition, this individual will have operational and financial responsibility for the overall Banquet operation. He/she is overseeing the overall organization, insuring the implementation and consistency of the company standards.  The Banquet Manager will be accountable for overseeing all banquet functions by providing leadership and overall supervision to banquet staff while ensuring a high standard of guest satisfaction while operating in the established budgets and goals

• Provide leadership and support for all banquet colleagues.
• Hire, train, motivate, discipline, direct, and supervise the work of the colleagues in the Banquet Department.
• Develop and maintain all training programs on a continual basis to ensure a high degree of professionalism within the colleagues in accordance with the standards of the company policies and guidelines.
• Schedule all colleagues to maintain the service standards of Waldorf Astoria Las Vegas, while operating within budgeted labor cost and CBA guidelines.
• Ensure proper care, security and maintenance of hotel equipment through proper supervision of service personnel.
• Coordinate and insure the needs of the Catering department with the managers of interrelated departments.
• Prepare the payroll and gratuity reports as required.
• Prepare banquet checks with all back up for collection at the end of functions. Post all revenues in IG-point of sales system according to banquet event orders and reconcile checks with Delphi system.
• The ability to attend regular catering meetings to obtain information of the upcoming contracted functions. Furthermore capture information communicated via banquet event order change log and other channels and adjust and/or update existing banquet event orders.
• Organize and orchestrate any last minute changes or details to functions.
• Post all contracted function sheets and give instructions to assistants to the team ensure the success of the function.
• Prepare task lists for the setup team and guide them through the event setup process if needed.
• Monitor and verify colleague’s side work and cleaning duties and temperature monitoring logs.
• Monitor the colleague's appearance, attitude, and degree of professionalism to insure their strict adherence to Waldorf Astoria Las Vegas's standards.
• Conduct monthly A-list meetings and quarterly department meetings and provide a regular forum for improving departmental communication.
• Take an active role in implementing safety procedures and following up within the department.
• Take an active role in maintaining and developing where necessary Standard Operating Procedures as well standards and procedures for FLHSS
• Execute and fill the role of the Director of Banquets in his/her absence.
• Perform other tasks or projects as assigned by hotel management and staff

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline. 

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Health insurance 
• Career growth and development 
• Team Member Resource Groups
• Recognition and rewards programs
• Go Hilton travel discount program 
• Best-in-Class Paid Time Off (PTO)  
• Supportive parental leave
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

*Available benefits may vary depending upon property-specific terms and conditions of employment. 

#LI-JP2