Special Events Manager

Job Summary

The Special Event Manager sells and markets the services and entertainment offered by a specific resort/waterpark (hotel specific) to a diverse clientele primarily targeting locals in the respective geographic area. This individual promotes a “DBS” (Different Better Special) experience and creates enthusiasm for the property’s unique and diverse offerings for the ultimate kid and family experience. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly. 

Responsibilities

Qualifications

• High School diploma is required with a Bachelor's degree preferred. 
• At least 2 years of experience in a similar event management role required. 
• Exceptional written and verbal communication skills
• Extensive background in the Entertainment Industry (i.e. concerts festivals fairs) have run large events before and know what it takes to create and execute a great event.
• Proven organizational capabilities to successfully execute a multi-day event requiring coordination across numerous teams
• Ability to problem solve and work independently in a changing and multi-tasking environment with numerous deadlines
• Excellent organizational planning and project management skills
• Ability to develop professional relationships in all aspects of the position that result in stable consistent reliable and courteous communication
• Demonstrated ability for accuracy and thoroughness
• High levels and respect for other company functions and the ability to work well with them as a team
• Strong computer skills especially Microsoft Office (Word Outlook Excel)
• Ability to work a varied schedule that includes evenings nights and weekends

Job Responsibilities

• Successfully achieves booking goals on a quarterly and annual basis
• Serve as primary hotel contact for information on entertainment venues for all outside inquires and guest requests answering related questions efficiently and providing full follow through to resolution.
• Actively solicit and secure venue revenue through outside solicitation efforts focused on local schools camps recreation centers churches and houses of worship youth clubs etc...
• Main conduit for all outside party sales leads for waterpark and entertainment venues; timely answering all inquiries distributing venue sales information and formal proposals executing client site walk-throughs accurate intake and generating updated Event Orders (EO).
• Working with Director of Entertainment oversee ResortPass reservations and cabana reservations and upselling additional services and food & beverage
• Maintain all marketing and print materials related to waterpark and entertainment venues along with feature promotions special event collateral elevator signage in-room collateral
• Ensure hotel's brand and vanity website (working with SecondWave) are routinely up to date with the most current venue information.
• Solicit and promote all in-room amenity programs for special occasions…birthdays life cycle events etc...
• Perform administrative duties such as answering phones and managing email correspondence related to waterpark and entertainment venues
• Assists with any required daily weekly monthly and year-end reports as required by either the sales or entertainment departments
• Support any administrative or special project needs as directed by Management Team
• Maintain consistent communication internally and throughout the hotel's operating departments.
• Liaise with Director of Entertainment and Director of Sales & Marketing to effectively plan and execute special events and initiatives including holiday activations or large reservations
• Keeps an accurate history file of each event; writes follow up correspondence
• Perform other duties as requested by management.