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Senior Sales Manager

Hilton Clark Sun Valley Resort

Jose Abad Santos Avenue
Pampanga, 2023
Philippines

308 Room Resort
Géré par Hilton
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Description

Hilton isn’t just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.

And, we strongly believe that our Team Members are more than just “employees”.

Thrive at Hilton embraces our diversity and provides a way of living, helping our Team Members build a strong foundation for health and well-being, seeking lifelong learning and mindful leadership, dreaming and connecting with a Purpose, and creating the most optimal work experience for them as an individual.

Go Hilton, our leisure travel discount programme, is designed exclusively to ensure that our Team Members get to experience the same Hilton Hospitality when they are travelling at a discounted rate. Eligible Team Members and their authorized family and friends can take advantage of special room rates and other perks.

Join us now and enjoy the Hilton experience for yourself.

The Senior Sales Manager assists the Director of Sales in leading and supervising the Sales Team. He / she oversees and directs all aspects of the negotiation and coordination process as well as the successful handling of Corporate / FIT / M.I.C.E. / Social / Tour & Travel events as assigned. This role leads the Sales team to ensure smooth operation of the department to maximize business opportunities and deliver the highest service standards. 

What will I be doing?  

As the Senior Sales Manager, you will be responsible for performing the following tasks to the highest standards: 

  • Complete the relevant Hilton University courses promptly and pass the tests. 
  • Be familiar with hotel product knowledge and related activities. 
  • Responsible for the promotion and sales of all products of the hotel, including but not limited to rooms, catering, banquets, etc. 
  • Complete sales targets and related tasks set by the hotel. 
  • Develop sales plans and obtain approval from the Director of Sales or Commercial Director, maintaining and developing customers in the region or industry according to the plan. 
  • Understand customer needs through telephone sales, face-to-face visits and other forms, achieving sales. 
  • Produce quotations efficiently, send contracts to customers and follow-up promptly.  
  • Show clients around the hotel. 
  • Operate the hotel reservation system to book rooms, banquet venues, etc. 
  • Send the team’s work order promptly and ensure that the relevant departments receive relevant information. 
  • Establish a good relationship with customers, maintaining the update of customer information and promptly report customer needs and feedback to the hotel. 
  • Recommend other hotel chains within the group to clients. 
  • Proactively collect market and industry information to share with other members of the Sales team to capture business opportunities and ultimately convert to business confirmations. 
  • Understand and be familiar with all product information of competitors, including key customers and their output, hotel rooms, catering, conference related promotion information, and promptly feedback the information to the Commercial Director / Director of Sales / Senior Sales Manager. 
  • Welcome key customers, team leaders and VIPs to the hotel when they arrive. 
  • Ensure effective communication between the Sales team and the hotel Operations team through regular meetings and assist the Banquet Sales or Operations department to follow-up on events occurring during the banquet or meeting. 
  • Handle guest feedback or complaints. 
  • Maximize sales at all times and effectively forecast team and banquet revenue. 
  • Provide necessary supervision and guidance to the Sales Director or sales representative as needed in developing team quotes or contracts. 
  • Actively participate in the development of marketing plans and collaborate to achieve budgets. 
  • Assist the Director of Sales to allocate daily work effectively according to the Sales team structure. 
  • Coach the Sales team to always ensure that quality services and products are delivered to customers. 
  • Lead the Sales team to achieve departmental goals. 
  • Chair and attend meetings as needed. 
  • Assist the Director of Sales in recruiting, selecting and training employees to maintain team vitality and stability. 
  • Conscientiously perform assigned tasks and special tasks. 
  • The department reserves the right to change or supplement the job description if necessary. 

    Requirements

    What are we looking for? 

    A Senior Sales Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

  • Hospitality: Volunteer to provide unparalleled hospitality. 
  • Integrity: Do what you should do all the time. 
  • Leadership: Strive to be a leader in both your industry and your community. 
  • Teamwork: Actively promote teamwork spirit in all work. 
  • Ownership: take responsibility for your actions and make decisions. 
  • Now: Operate with urgency and discipline. 
  • Good ENGLISH and KOREAN speaking, reading, and writing skills to meet business needs. 
  • College degree with 3 years or above in hotel sales and related experience. 
  • Able to work under strong pressure with certain customer resources. 
  • Able to lead by example. 

    What will it be like to work for Hilton? 

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

    • Publié Le 3 Décembre 2024

    Hilton Clark Sun Valley Resort

    Surrounded by greenery and golf courses

    Nestled in tropical flora, we're a two-minute walk from D'Heights Casino and five minutes' drive from Clark Sun Valley Country & Golf Club. Clark International Airport is 20 minutes away, and Puning Hot Spring is 35 minutes from our door. We have a kids’ club with a playground, a fitness center, and an outdoor pool for guests to enjoy.

    Our poolside restaurant, Olive, serves an international buffet and a la carte options from open kitchens. Treat is a casual coffee shop by day and a cocktail and wine bar by night. Join us in Xi for upscale Cantonese cuisine, private dining, and Chinese tea. Dine in our restaurants or order room service.

    Host an event with up to 1,000 guests with the help of our expert planners. We have flexible ballrooms, meeting rooms, and A/V equipment rental.

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