Host - Asian Executive
Bally’s Dover
1131 North DuPont Highway
Dover,
DE
19901
Description
Major Focus
This position will provide the highest level of customer service and will be responsible for the recognition and maintenance of VIP level patrons.
Essential Functions
- Initiates phone contact with premium patrons to drive trips.
- Resolves all high-end patrons' requests/disputes.
- Reconciles all comps outside of point redemption.
- Maintains a detailed record of premium patron comments.
- Handles all hotel upgrades for expected arrivals.
- Welcomes guests, provides exceptional customer service, encourages guests to enroll in the Capital Club.
- Develops relationships with VIP casino guests to ensure incremental visits.
- Coordinates complimentary, special services and hospitality for identified guests.
- Oversees, solicits and identifies new gaming guests for the players' club program.
- Meets and greets players on the casino floor, at special events and promotions.
- Responsible for the retention of existing guests.
- Arranges for special services related to top tier players.
- Answers all inquiries concerning the club and explains club benefits.
- Participates in various promotional programs and activities of the department as required.
- Promotes the use of the club cards by approaching customers on the casino floor that are currently not using the card. Provides assistance in the completion of the club application forms.
- Maintains familiarity with the IGS System.
- Attends marketing functions as appropriate.
- Greets jackpot winners and offers publicity.
- Interacts with the Marketing Dept in hosting special events for identified guests.
- Works safely, following all established safety rules and regulations
- Communicates effectively with co-workers, supervisors and guests
- Follows all relevant policies and procedures
Additonal Functions
- Performs other duties as assigned.
Requirements/Education
- Bachelor's degree in Business or Marketing or equivalent work experience preferred.
- Skilled in English, Mandarin, Cantonese preferred
- Must possess sales management skills and be an expert in delivering customer service.
- Must possess superior communication skills
- Must be able to report to work on time as scheduled
- Must be able to work weekends, holidays and nights as needed
- Must be able to successfully pass a background check and receive a license from the DE Lottery
- Must present an overall professional appearance and report to work in appropriate attire
- Must have knowledge of all Windows based programs such as Word, Excel and Access.
The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all the work requirements that may be inherent in the position.
Bally’s Dover is an equal opportunity employer.
Addendum To Job Description
These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or associate from the position. Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation. |
Physical Requirements | |||
X |
Seeing |
Pushing / Pulling |
Bend, stoop, kneel |
Color Perception (Red /Green) |
Climb, Ascend, Descend Stairs |
Other (Specify: ) |
|
X |
Hearing / Listening |
Lift ( pounds) |
|
X |
Clear Speech |
Carry ( pounds) |
|
Touching |
Drive (local / long distance) |
||
Dexterity |
X |
Ability to Move Distances |
|
Hand |
Ability to Mount / Dismount (Forklift / Truck) |
||
Finger |
X |
Ability to Sit / Stand for extended periods |
Mental / Reasoning Requirements | |||||
Reading – Simple |
Writing – Simple |
X |
Analysis / Comprehension |
||
X |
Reading – Complex |
X |
Writing – Complex |
X |
Judgment / Decision Making |
Clerical |
Basic Math Skills |
Work Environment | ||||
X |
Shift Work |
Outside |
Pressurized Equipment |
|
X |
Works Alone |
Extreme Heat |
Moving Objects |
|
X |
Works with Others |
Extreme Cold |
High Places |
|
X |
Verbal Contact with Others |
X |
Noise |
Fumes / Odors |
X |
Face-to-Face Contact |
Mechanical Equipment |
Hazardous Materials |
|
X |
Inside |
Electrical Equipment |
Dirt / Dust |
Disclaimer |
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified. |
#ind123
Bally’s Dover
Bally’s Dover is a unique Four Diamond casino hotel conveniently located in the heart of the Mid-Atlantic region. Our smoke-free casino features 33 table games such as Craps, Mini Baccarat Macau Style with Dragon Bonus, Blackjack, Roulette, Emperor's Challenge Pai Gow Poker, High Card Flush, 3 Card Poker with 6 card bonus bet, Player's Edge 21+3, Heads Up Hold'Em, and Cajun Stud. Players also enjoy 2,200 slot machines, including progressives and penny machines all the way up to $100 slots.
Our luxurious AAA-rated Four Diamond casino hotel is the largest in Delaware with 500 well-appointed guest rooms and suites. The stunning Rollins Center® ballroom and well-equipped breakout rooms accommodate conventions, corporate meetings, banquets, weddings and celebrations of many kinds.
Bally's Dover Casino Resort offers a wide variety of dining options from New York-style deli to a gourmet steak and seafood restaurant. Casual dining includes family-style Italian, specialty seafood, station-style buffet, two gourmet coffee and pastry shops and more. Food & beverage venues include Gr8 Burgers, Jerry Longo's Meatballs & Martinis, Macau Kitchen Express, The Royal Prime, Sugar Factory, Sweet Perks Too and the Winner's Circle Restaurant.
Toppers Spa/Salon offers exquisite spa treatments and salon services in a tranquil setting. Our shops include Godiva, Swarovski, The Colonnade Marketplace and Fashions of The Colonnade featuring trendy and classic designer apparel and accessories.
World-class sports action awaits with live harness racing from November to April with a liberal purse structure to attract the best horses and drivers from Delaware, Maryland, Pennsylvania, New Jersey, New York, Ohio and Canada.
Guests can wager on harness and thoroughbred horse racing from across the country, 363 days a year in our Race & Sports Book, in addition to professional football sports betting. Our casino hotel adjoins Dover International Speedway®, which hosts two thrilling NASCAR® race weekends each year.
We feature some of the best live entertainment in our region as well as live boxing events.
Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.
With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games and 3,800 hotel rooms. Upon completing the construction of a permanent casino facility in Chicago, Bally's will own and/or manage 15 casinos across 10 states. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana. Its shares trade on the New York Stock Exchange under the ticker symbol "BALY".
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