Bartender - Muse Bistro & Bar

About Toor Hotel and Muse Bistro + Bar 

TOOR Hotel, part of JdV by Hyatt, is a luxury boutique hotel located in the heart of Downtown Toronto. Our guests enjoy a distinctive blend of upscale hotel rooms & suites, accented by unobstructed breathtaking city and lake views. 

Located in the TOOR Hotel, Muse Bistro + Bar offers a comfortable, yet contemporary, dining experience with French inspired cuisine in a stunning European bistro setting. Nestled in the heart of downtown Toronto, this vibrant and spirited urban dining experience encourages guests to indulge and connect with non-pretentious food and drink in a beautifully designed venue. 

Who you are: 

The Bartender is a professional well-versed in the culinary art of crafting cocktails and coffee beverages. You will be expected to utilize your extensive knowledge of the history and origins of ingredients and their ability to understand flavour profiles to develop palate pleasing beverages.  You will have studied and committed to memory most major classic and cocktail combinations, wine growing and varietal details, beer brewing and fermentation processes, coffee recipes, blend and roasting notes.   

Duties and responsibilities related to the Host role: 

• Welcome guests by being approachable, enthusiastic, professional, and hospitable in presence and demeanor  

• Elevate the guest experience by anticipating guest needs, identifying their preferences and adapting the style of service accordingly  

• Possess strong product knowledge of spirits, wine, beer and coffee that is demonstrated by one's ability to speak on the subject; being able to influence and inspire  

• Comfortable engaging with guests while preparing orders or crafting beverages; adding personal flair and finesse during execution to create an air of intrigue and wonder  

• Adaptable to steps-of-service variations between service periods and fulfilling service requirements to meet our guest's needs  

• Correct use of POS system to record transactions, adhering to all company standards and policies   

• Processing bills and taking payment while following cash handling procedures as outlined in company policies  

• Use given empowerment to handle guest concerns with minimal supervision   

• Possesses a sincere attitude to be of service to others with a desire to succeed  

• Provides bar and table maintenance, delivers food and beverages to tables/bar seats/rooms, and support bartenders, baristas and other associates as required  

• Ensure food and beverages are presented with an exceptional level of detail prior to and upon delivery to guests, adding visual and artistic flair to captivate and entertain  

• Prepares garnishes, restocks products and maintains bar cleanliness to standard  

• Maintains daily inventory of spirits, beers, wine and coffee to ensure stock maintenance. Reporting any discrepancies or issues with availability of products  

• Ensure every restaurant and hotel guest leaves with fond memories by providing a unique and exceptional experience  

• Any other duties as assigned by leadership to support the guest experience 

Competencies and Requirements: 

• Passion for Guest Experience: provides exemplary guest service and builds relationships with guests to set the standard for employees  

• Time Management: effectively manages time to achieve business goals while satisfying the guest service needs  

• Organization: can effectively move between tasks and prioritize appropriately between execution, operational tasks, and cleanliness  

• Outgoing & Sociable: has a natural ability to spark casual conversations, can read the “mood” of the room and adapt their personality (ex. upbeat vs. contemplative) to create an enjoyable atmosphere where guests feel comfortable   

• Collaborative: focused on the success of the team, not the individual; genuinely willing and able to assist others in any capacity that may be required   

• Speed & Efficiency: can confidently and quickly respond to guest requests by prioritizing tasks appropriately between execution and operational tasks; leveraging strong product knowledge and cocktail/coffee crafting skills to deliver orders in a timely manner, all while maintaining a clean and organized environment  

• Salesmanship:  speak informatively and intelligently about our food and beverage offerings, as well as hotel amenities, as a way of leading guests towards a decision that will satisfy their wants and needs at that moment; this includes and is not limited to topics of interest regarding the design, product identification or distinction of spirits, wine, beer and/or coffee  

• Ability to prioritize and stay organized in a high-paced environment  

• Minimum of 2 years’ experience bartending in a full-service restaurant  

• Fluency in English, both written and verbal  

• Ability to work flexible hours, including mornings, days, evenings, nights, weekends, and holidays  

• Must be able to carry, move and lift items weighing up to 25lbs, must be able to stoop and bend, twist or turn to perform essential job functions  

• Must be able to stand, walk and move for extended periods of time to continuously perform essential job functions  

• Current and valid Smart Serve Certification  

Why Join Us? 

Join us for this incredible opportunity to be part of our service team at the TOOR Hotel, part of JDV by Hyatt! Not only will you be a part of an elite service team, but you will be there from the very beginning as we open our brand-new hotel and restaurant.  You will be engaging with guests on a personal level while building their trust in you and in TOOR Hotel.  We encourage you to welcome, inspire and delight each guest as you express genuine hospitality by providing personalized service that goes beyond expectations. We offer competitive wages and benefits, and a working environment of warmth and genuine care for all colleagues so they can be their best.  We commit to supporting your career aspirations through training, development and advancement opportunities.