Guest Service Agent

As a Guest Service Agent, you will welcome and serve as a liaison to other departments at our hotel. Specifically, you would be responsible for performing the following tasks to the highest standards:

• The Front Desk Team assures the highest possible visitor and guest satisfaction level by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries. We need team members with an eye for cleanliness and attention to detail. Must be friendly, outgoing, and have great customer service. 
• Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.
• Efficiently handles all payments received whether they are cash or credit card. Balances/verifies all monetary transactions in the appropriate accounts.
• Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
• Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service, and maintenance issues.
• Facilitate the washing, drying, and folding of house laundry as required.
• Guest Service
• Offer guests assistance whenever possible.
• Responsible for resolving escalated customer relations issues.
• Answer inquiries about hotel policies and services.
• Must respond to and follow up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations.
• Responsible for positively representing and promoting the property.
• Ensures systems and procedures are in place and followed for guest safety and security.
• Must adhere to Hilton brand training and standards. 
• Other Duties as Assigned
• Ensures that the lobby and front desk area are clean, organized, visually appealing, and well stocked with all necessary supplies.
• Properly compiles, completes and distributes reports to all management and relevant staff.
• Help with laundry when needed. 
• Report any maintenance, security, or safety issues to the appropriate staff.
• Any duties assigned by the Management.

Requirements:

• Must be willing to work 3-11.
• Must be dependable, honest, and respectful and be able to work in a fast-paced environment.
• Must be able to work weekdays, weekends (Fridays and Saturdays), and holidays
• Must have reliable transportation.
• Must be 18 years or older.
• Previous hotel experience is required, but we are willing to train anyone with a great personality and willingness to learn.