Host/Hostess

Summary:

The Host/Hostess is responsible for greeting guest(s) and seating them at an appropriate table before they are introduced to their server. The Host/Hostess may perform a variety of other tasks within a restaurant establishment which may include ringing up orders, refilling beverages, setting tables, and cleaning eating/serving areas; performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager.

Essential Functions:

• Maintains consistent attention to the entrance of the restaurant and welcomes all guests with a smile and appropriate greeting following HMSHost customer service standards
• Records customer reservations or seating times in a consistent manner providing the highest quality of service to the customer at all times
• Maintains and updates restaurant seating charts
• Proper set up and maintenance of the Dining Room areas before serving
• Assists with maintaining sufficient stock of roll up silverware for the incoming shift
• Seats guests and advises them on menus and beverage choices based on required in-depth knowledge
• Oversees the delivery and servicing of food and beverages
• Liaises between kitchen staff and floor staff to ensure the guests’ experience meets concept/company standards
• Performs the tasks of the cashier and/or bus person as required including cashing out guests checks to speed up service
• Understands and follows HMSHost cash handling policies and procedures and maintain proper security of cash at all times
• Patrols assigned station, refilling water and coffee, removing service items and condiments per establishment procedures
• Performs other duties in a team effort during downtime which may include rolling silverware, expediting food orders, washing dishes, preparing food for the To-go areas and properly cleaning and filling table condiments (salt & pepper, sugar, napkins, ketchup and mustard bottles)

Minimum Qualifications, Knowledge, Skills, and Work Environment:

• Customer service and cash handling experience preferred
• Excellent organization skills
• Ability to read and interpret restaurant’s seating chart
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and
• outgoing manner
• Ability to bend, twist, and stand to perform normal job functions
• Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers

To learn more about HMSHost and additional career opportunities, visit https://www.hmshost.com/.