General Manager

Description

About the Opportunity

Are you ready to take the lead as General Manager of the Waldorf Astoria, Las Vegas, where your leadership will foster growth and ensure the seamless operation of our dynamic team? We are seeking an experienced and inspiring leader to join us and elevate our esteemed hotel to new heights of success.

As General Manager, you will be instrumental in crafting exceptional guest experiences while upholding the highest standards of luxury and hospitality. Your role will involve overseeing daily operations with precision, maintaining our unwavering commitment to outstanding service, and driving financial success.

Become part of our legacy of excellence, where your visionary leadership will inspire our talented team and define the future of our establishment.

About the Property

At the Waldorf Astoria Las Vegas, guests enjoy a harmonious blend of luxury and relaxation. Just a short walk from the iconic Las Vegas Strip, the hotel provides easy access to upscale shopping, vibrant entertainment, and exceptional dining. Unwind at the serene spa or take a refreshing dip in the pool, complete with private cabanas for the ultimate escape. Thoughtful amenities and attentive service create a welcoming atmosphere, ensuring every guest feels at home. Savor gourmet dining at Zen Kitchen or enjoy elevated cocktails at SkyBar, which boasts breathtaking skyline views. Whether indulging in the tranquility of the hotel or exploring the excitement of Las Vegas, the stay is guaranteed to be refined and unforgettable.

To learn more about the property, click HERE.

What will I be doing?

As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation.
• Ensure guest and team member satisfaction.
• Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward.
• Recruit, interview and train team members.
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements.
• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies.
• Serve as primary liaison with hotel owners and corporate entities.

Requirements

What are we looking for?

Basic Qualifications:

• A minimum of 3 years General Manager experience managing a property with 250 rooms.
• Experience managing a property with $50M or greater in revenue.
• Extensive experience managing unionized hotel operations, ensuring compliance, fostering productive labor relations, and maintaining operational efficiency.
• Capable of strategically driving financial performance and profitability following a major renovation, leveraging targeted initiatives to maximize revenue and streamline costs.
• Skilled in building and maintaining strong relationships with ownership groups and strategic partners, fostering collaboration and long-term success.
• Committed to cultivating and enhancing a positive team culture, focusing on collaboration, growth, and excellence.

Preferred Qualifications:

• Proven experience managing residential components within a hospitality setting, ensuring seamless integration with hotel operations.
• Expertise in relaunching food and beverage outlets post-renovation, including concept development, team training, and market positioning.
• Preferred background in Las Vegas hospitality, with an understanding of its unique market dynamics and guest expectations.
• Demonstrated success in luxury hospitality, including experience with Forbes.
• Hilton brand expertise.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!