Slot Technician

Job description

1. Must consistently demonstrate a high level of customer service to customers and employees, and represent the casino in a friendly and professional manner.
2. Develops and maintains effective working relationships and good customer service skills with all customers and employees.
3. Maintains secure key controls and ensures that machines are in a secure and locked state.
4. Conducts daily inspections of machines and equipment.
5. Must be able to install, repair and maintain the casino's Player Tracking System.
6. Repairs problems on the spot, or removes and replaces suspect/bad components for later repair in the shop.
7. Conducts preventative maintenance (PM’s) on the slot machines by cleaning them to prevent parts from going bad.
8. Maintains all necessary and required logs and inventory sheets. Performs other duties, including special projects, machine moves and machine conversions, as needed or directed by management.
9. Maintains an alertness for the performance of all responsibilities, and a general awareness of casino operations at all times.
10. Takes appropriate action based on observations, as directed or established by casino policy, procedures or gaming rules and regulations and informs supervisor of any concerns.
11. Shall cooperate with any member of the Indiana Gaming Commission to ensure compliance with all rules and regulations of the casino.
12. Performs other related reasonable duties capable of being performed as requested by management.

Requirements

• Must be able to be approved for and maintain a valid gaming license.
• Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.
• Work nights, weekends and holidays as required.
• Employment is contingent upon a favorable outcome of a background investigation and drug screening.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Ability to communicate effectively both written and orally.
• High school diploma or equivalent GED required.
• Previous customer service experience preferred.
• Ability to add and subtract two-digit numbers and to multiply and divide. Ability to perform these operations using units of American currency.
• Basic knowledge of computers.
• Must be able to work all shifts, weekends and holidays.

Benefits

• Paid Time Off (14 days per year)
• Medical Insurance
• Dental Insurance
• Disability Insurance
• Life Insurance
• Vision Insurance
• Free Parking
• Low-Cost Meals
• Matching 401k
• Education Assistance Program
• Profit Sharing
• An Equal Opportunity Employer
• We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.
• EOE/AA