IT Technician I
Wind Creek Casino & Hotel Wetumpka
100 River Oaks Drive
Wetumpka,
AL
36092
SHIFT: 1pm-11:30pm (Shift subject to change based on business needs)
Job Overview:
The IT Technician I assists other IT team members in providing technical and end user support on the following application systems: Gaming, Point of Sale, Property Management, Financial Applications, and other installed application systems. Maintain a working knowledge of the Microsoft Office Suite, Microsoft Windows XP/7, and other applications as designated. Make help desk calls to customers.
Purpose:
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System:
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties and Responsibilities:
- Answers technical questions, resolve user complaints, research issues, assist the IT Department with the maintenance of all application systems hardware and software
- Maintains security and back-up procedures for all application systems
- Assists with software and hardware installation/upgrades
- Effectively troubleshoots user problems with application software and hardware
- Primarily focuses on Level I - II (user, technician) applications support
- Prepares systems documentation; communicate issues back to level II, IT management vendor support personnel and end users
- Identifies “quick fix” requirements to the Supervisor, utilizing quality assurance and application testing
- Participates in the on-call rotation. On-call hours are between 12am – 8am.
- May be requested to follow other job-related instructions and to perform other job-related duties subject to all applicable state and federal laws
- Other duties & responsibilities as assigned
Job Requirements: (please ensure you meet the listed requirements prior to applying)
- High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
- Must be twenty-one (21) years of age or older
- A+ Certification- preferred
- Must have a sound knowledge of computer software and hardware (a skills test will be administered)
- A thorough understanding of Software Applications and professional business processes
- Ability to think logically and troubleshoot technical issues from discovery to root cause
- Excellent written and oral communication skills; Should be able to describe and present business ideas and concepts in a clear, concise and understandable manner to technical and non-technical individuals
- Must have a passionate commitment for extraordinary levels of service quality and customer satisfaction
- Willing to work odd and irregular hours including nights, weekends, and holidays
- Willing to travel and participate in training as recommended or required
- Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
- Must have willingness and ability to work in a smoke/secondary smoke environment
NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES
On-line applications are accepted at http://www.windcreekhospitality.com/Careers. For internal employees please submit your Internal Job Posting Form to a Human Resources office by 5 pm of the closing date.
Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.
Wind Creek Casino & Hotel Wetumpka
Wind Creek Wetumpka is a true Las Vegas-style experience, with over 2,500 electronic games and a luxurious 283-room hotel, and its pool and cabanas provide spectacular views of the Coosa River. Dining options include Alabama’s best steakhouse, FIRE; TASTE Buffet; all-day dining at the Grill; Grill Express; and Chilly Bean, our coffee bar. Wetumpka’s 1,200-seat Entertainment Center offers big name concert performances year-round.
As part of the Wind Creek Team, you will discover our Purpose and Values and how they are integrated into the Guest experience. We strive to inspire a genuineness and positive energy among our team by bringing a level of human caring into the workplace. Providing a sense of belonging and importance amongst our team will transition to our Guests and provide them with a winning experience every time they visit.
Our Employee Perks and Benefits
• Blue Cross Blue Shield medical plan*
• Dental plan
• VSP vision plan
• 401(k) savings plan
• Life and disability insurance
• Paid time off
• Employee dining rooms
• Career training and planning
• Quarterly incentive bonuses
• Employee fitness centers with on-staff trainers*
* Not available at every location
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