Photo of Waldorf Astoria Dubai Palm Jumeirah, Dubai, United Arab Emirates

Reservations Manager

Waldorf Astoria Dubai Palm Jumeirah

East Crescent Road, The Palm Jumeirah
PO Box 24988
Dubai, U.A.E
United Arab Emirates

319 Room Hotel
Géré par Hilton
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Temps plein

Description

The Reservations Manager is responsible for overseeing all reservation operations within the hotel to maximize occupancy and revenue while maintaining the highest standards of guest satisfaction. This role involves leading the reservations team, managing room inventory, implementing pricing strategies, and ensuring exceptional service in alignment with the hotel’s luxury standard

 Specifically, as a Reservations Manager, you will perform the following tasks to the highest standards:

  • Oversee all hotel reservations, including direct bookings, third-party platforms, corporate accounts, and group bookings.
  • Assist the Director of Revenue in developing sales strategies, preparing forecasts, and setting room rate structures.
  • Monitor room inventory to optimize occupancy rates and revenue yield, aligning with the hotel's revenue strategy.
  • Collaborate with the revenue and sales teams to implement dynamic pricing strategies based on market trends, seasonality, and occupancy forecasts.
  • Ensure exceptional service throughout the reservation process, upholding the hotel’s luxury standards.
  • Manage VIP bookings, special requests, and personalized preferences to enhance the guest experience.
  • Address guest inquiries, complaints, and feedback efficiently, resolving issues to ensure guest satisfaction.
  • Manage, train, and motivate the reservations team, fostering a culture of excellence and accountability.
  • Conduct regular training sessions on reservation protocols, guest handling, and system usage to enhance team performance.
  • Monitor team performance, provide coaching, and manage scheduling to ensure consistent coverage and quality.
  • Analyze booking trends, occupancy levels, and market conditions to make data-driven decisions.
  • Prepare and present daily, weekly, and monthly reservation reports for management, providing insights on trends, challenges, and opportunities.
  • Maintain and update the hotel’s Property Management System (PMS) and Central Reservations System (CRS) with accurate data.
  • Monitor and ensure rate parity across all distribution channels.
  • Train the reservations team on upselling techniques and ensure they are equipped with the necessary tools to maximize revenue while enhancing guest experiences.
  • Ensure Team Members have current knowledge for all relevant processes, policies and promotions, as necessary, to perform their duties
  • Manage Team Members performance in compliance with company policies and procedure.
  • Recruit, manage, train and develop the Revenue Team

Requirements

What are we looking for?

A Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Bachelor’s degree in Hospitality Management, Revenue Management, Business Administration, or a related field.
  • Minimum of 3-5 years of experience in a luxury hotel environment, with a focus on reservations management 
  • Knowledge of local market
  • Proficiency in revenue management systems and Property Management Systems (PMS).
  • Strong analytical skills with advanced proficiency in Excel.
  • Excellent interpersonal and communication skills, with a strong commitment to delivering exceptional guest experiences.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strategic thinker with strong problem-solving skills.
  • Detail-oriented with excellent organizational and multitasking abilities.
  • Positive attitude
  • Good communication skills
  • Strong leadership skills and previous experience of managing a team
  • Excellent grooming standards
  • Flexibility to respond to a range of different work situations
  • Ability to work under pressure
  • Ability to work on their own

 What will it be like to work for Hilton?

 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day and our amazing Team Members are at the heart of it all.

Publié Le 5 Novembre 2024

Waldorf Astoria Dubai Palm Jumeirah

A Haven Within The Vibrant City Of Dubai

Experience the tranquility and beauty of Palm Jumeirah by day and the cosmopolitan glamour of Dubai by night. The palatial Waldorf Astoria Dubai Palm Jumeirah hotel offers a blend of modern luxury, exceptional amenities, and unparalleled service.

Choose from elegant and spacious guest rooms and suites with stunning sea vistas and Palm Jumeirah skyline views.

Located on the 5th floor, the Pearl Club is a private oasis with fabulous views and a relaxed yet sophisticated atmosphere, exclusive to guests reserving suites and Pearl Club accommodations.

Be spoiled for choice with six iconic restaurants and bars at the Waldorf Astoria Dubai Palm Jumeirah hotel, offering the finest cuisine, unparalleled service and a variety of sumptuous settings.

Occupying a magnificent location on Dubai’s iconic Palm Jumeirah, this elegant Dubai hotel features an inviting private beach and a wealth of recreational activities, including tennis, fishing and parasailing. Or, relax by the pool while the young ones are treated to supervised fun and games at Coco’s Kids Club before heading out to one of Dubai’s destination bars or restaurants.

The spa features 12 treatment rooms and 2 private Couples Suites; offering an array of luxurious treatments and services designed to impart a sense of balance and wellbeing.

The hotel’s private beach makes for an elegant yet relaxed setting for outdoor events and stunning sunset wedding ceremonies, while the luxurious grand ballroom is an ideal venue for a gathering of up to 350 guests.

Plan a corporate event or celebration at the Waldorf Astoria Dubai Palm Jumeirah and enjoy exceptional business facilities, personalized service, and modern, naturally-lit meeting spaces.