Photo of Wind Creek Bethlehem, Bethlehem, PA

Agent III - Surveillance

Wind Creek Bethlehem

77 Wind Creek Blvd
Bethlehem, PA 18015

Casino & Hotel
Géré par Wind Creek Hospitality
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Temps plein

Description

Position Purpose

The primary responsibility of the Agent III - Surveillance is to operate department surveillance equipment to observe, document and report all activities. All duties are to be performed in accordance with departmental and Wind Creek Bethlehem LLC (“Wind Creek”) policies, practices, and procedures.

Position Responsibilities

  • Arrive to Shift on time and in proper uniform.
  • Operates department surveillance equipment within the surveillance room.
  • Observes, documents, videotapes and reports any violations of state regulations, company policies or departmental procedures.
  • Observes, documents, videotapes and reports any illegal activity.
  • Interacts with local, state and federal law enforcement in the investigations of criminal activity which occurs on company property.
  • Manage the shift in the absence of the Sr. Shift Manager – Surveillance or Shift Manager - Surveillance.
  • Reports any malfunction of the surveillance system to Shift Manager - Surveillance.
  • Maintains confidentiality of all investigations.
  • Properly use equipment, tools or systems to complete assigned tasks and complies with company safety standards.
  • Develop a working knowledge of any PGCB rules, regulations and Internal Controls applicable to your position.
  • Complete all paperwork in accordance with PGCB and approved Wind Creek standards.
  • Read and understand Wind Creek’s Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
  • Provide superior customer service to all internal and external customers in compliance with Wind Creek’s customer service standards.
  • Adhere to and complies with both departmental and overall property policies and procedures.
  • Perform any other related duties as assigned.

Minimum Employment Requirements

  • 18 years of age, proof of authorization/eligibility to work in the United States.
  • High School diploma or equivalent.
  • Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
  • Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.
  • Maintain a professional, neat and well-groomed appearance adhering to Wind Creek appearance standards.
  • Maintain consistent adherence to Wind Creek’s customer service standards.
  • Must be able to work varied shifts, including weekends and holidays.

Specific Position Requirements 

  • Associates Degree in Criminal Justice or related field AND one (1) year casino industry surveillance experience.
    • OR Two (2) years of Casino Industry Surveillance.
  • Assessment of training program exams, incident reports completed, Daily Logs completed, Surveillance Initiated reports and Daily Logs completed, and Patron Assists (Customer Service) completed.
  • Assist in the training of new hires.
  • Expert in daily tasks such as camera following, tracking vouchers, player evaluations, and reviews.
  • Able to complete a scenario-based assessment and complete a written exam (Table Games, Cage, Slots, and Security) with at least a 95% score.
  • Strong mathematical skills are a plus.
  • Must be able to apply common sense understanding to carry out and implement written and oral instructions.
  • Must be able to sit and observe activity utilizing Closed Circuit Television monitors for long periods of time.
  • Ability to follow directions with minimal supervision.
  • Physical ability to access all areas of the property.
  • Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
  • Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
  • Ability to lift or carry a minimum of 20 pounds, unassisted, in the performance of specific tasks assigned.
  • Ability to work with others, communicate well, receive direction; review your own work.
  • Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
  • Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
  • Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives.
  • Must be able to qualify for, apply for and obtain a Pennsylvania Gaming Control Board license if required.
Publié Le 31 Octobre 2024

Wind Creek Bethlehem

Wind Creek Bethlehem is situated on the site of the historic Bethlehem Steel plant and is located approximately 60 minutes from Philadelphia and the northern New Jersey suburbs and 90 minutes from New York City. 

Our hotel features a 254 rooms and 28 suites and 12,000+ square-feet of meeting space. Our Casino features over 3,000 state-of the-art slot machines ranging in denomination from 1¢ to $100, with many unique game themes and Jackpot progressive machines, as well as exciting multi-line, multi-coin, interactive bonus screen games.

Our 150 table games include Blackjack, Caribbean Stud Poker, Craps, Criss Cross Poker, Free Bet Blackjack, Let It Ride, Mini/Midi Baccarat, Pai Gow Tiles, Roulette, Three Card Progressive Poker, and a 30-table Poker Room, with limit and no-limit Texas Hold 'Em; Stud; and Omaha in a smoke-free environment, with state-of-the-art technology, including 12 plasma televisions.

We also offer Live dealer Stadium Gaming where players can participate in low- limit play, live dealer baccarat, and roulette without a table of other players.

Our Food & Beverage venues include two signature restaurants – Chop House at Wind Creek and Urban Table, as well as the Steelworks Buffet and Grill, Chopstick, The Market Gourmet Express, the Coil bar, Molten lounge, which features live entertainment seven nights a week, and Lehigh Valley’s hottest nightclub - Vision Bar.

We also feature the Steel Magnolia Spa & Salon and a family entertainment and childcare facility: Kids Quest and Cyber Quest. Our Event Center includes over 14,000 square-feet of flexible multipurpose and trade show space, accommodates meetings, conventions, and a variety of entertainment events. 

As part of the Wind Creek Hospitality Team, you will discover our Purpose and Values and how they are integrated into the Guest experience. We strive to inspire a genuineness and positive energy among our team by bringing a level of human caring into the workplace. Providing a sense of belonging and importance amongst our team will transition to our Guests and provide them with a winning experience every time they visit.

Our Employee Perks and Benefits
• Blue Cross Blue Shield medical plan
• Dental plan
• VSP vision plan
• 401(k) savings plan
• Life and disability insurance
• Paid time off
• Employee dining rooms
• Career training and planning
• Quarterly incentive bonuses
• Employee fitness centers with on-staff trainers