Associate Property Technology Services Hotel Systems Intake & Strategy

Description

***This hybrid role is based at one of our corporate offices in Memphis, TN, McLean, VA, or Dallas, TX***

This is your chance to be a part of an in-house Technology team that’s creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As an Associate Property Technology Services Hotel Systems Intake & Strategy, you will bring your technical skills to a hospitality company with an award-winning culture. On the Property Technology Services team reporting to the Director, Property Technology Services, Hotel Systems Intake & Strategy, you will support projects collaborating with internal business stakeholders and potential vendors to achieve Hilton’s future technology vision for all third-party systems including how to operationalize new technology offerings.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. 

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

Requirements

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Assist in refining new strategy intakes by documenting detailed use cases and operational needs.
• Help document country-specific, regional, and global requirements.
• Maintain system capabilities overviews for specific hotel operations system categories.
• Help maintain a database of projects and strategies being worked on.
• Create project and strategy status overviews on a periodic basis (weekly, monthly, ad-hoc).
• Gather debrief information following an application pilot installation.

How you will collaborate with others:

• Collaborate with Hilton business requestor to gather information for the technology intake process, documenting and tracking intake & strategy requests.
• Collaborate with internal product management and technology teams, as well as operations support, front office support, and other relevant teams to gather information to operationalize new solutions.
• Attend intake and strategy meetings with Property Technology Services colleagues.

What deliverables you will take ownership of: 

• Validate in conjunction with PTS colleagues and other relevant Hilton internal stakeholders that the products being reviewed can meet Hilton’s network and cyber security standards. 

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Professional work experience in Technology or related field
• Hands-on experience with hospitality operations
• Experience in on property system capabilities and operational functions
• This is a hybrid role and would require to be near one of our three US office locations (McLean, Dallas, Memphis)
• Travel up to 5%

It would be useful if you have:

• Bachelor’s Degree, or Associate’s Degree plus 6 years of Technology related experience, or High School Degree/GED plus 12 years of Technology related experience 
• Three (3) years of professional work experience in Technology or related field
• Two (2) years of experience in hotel operations
• Experience with installation and configuration of PMS and third-party hotel operations systems
• Experience with project management
• Fluency in an additional language
• Understanding of hotel systems network and/or cyber security standards

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. 

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.