Salary: $68,993/year
Are you an upbeat, friendly and approachable leader who exhibits a high level of empathy? Do you feel joy and satisfaction when you make it right for others? Do you feel ready to help take our front office team to the next level? If you answered yes, you could be our ideal candidate for our Guest Service Manager position! The Hilton Waikiki Beach is currently seeking a Guest Service Manager for our 601 room property. As the Guest Service Manager you would be responsible for overseeing the daily operations of the front desk under the direction of our Director of Front Office.
The Guest Service Manager, is a champion of guest satisfaction and operational efficiency. Will build morale with the team and engage them with service recovery using Hilton's methods to make it right every time. This position is the liaison between the front desk and other departments and, assists in overseeing all aspects of the front desk, night audit, and security. You will assist in identifying operational performance, productivity and efficiency gaps and implementing measures to correct those deficiencies. The Guest Service Manager leads by example by providing outstanding customer service interactions and solving problems quickly and efficiently. This position also assists with recruiting, interviewing, training and mentoring the front office team members to meet operational and financial goals. The Guest Service Manager is comfortable addressing conflicts when they arise and making it right for our guests every time. A person who has pride in organizational and time management skills will be a great benefit in this role. This position requires open availability including all shifts, weekends and holidays.
Our benefit package includes:
Essential Skills:
Job Responsibilities:
Job Requirements:
Hilton Waikiki Beach is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please call 808-921-5504 or email Cindy Fujioka at cindy.fujioka@hiltonwaikikihotel.com to let us know the nature of your request.
Supervisory experience at a hotel front desk.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Ideally located in the heart of O'ahu, Hilton Waikiki Beach sits one block from the sea. With Leahi (Diamond Head) as a stunning backdrop, this contemporary Waikiki hotel offers a true Hawaiian paradise. We offer rooms and suites with gorgeous views of the surrounding city and ocean, resort-style amenities, and delicious dining options.
Our resort is home to many distinct food and beverage outlets for guests to explore: M.A.C. 24/7, M.A.C. 2-Go, L.B.L.E. Lounge, and Hang-10 Bar and Grill.
In-room dining is also available for guests from 6:00 AM to 9:30 PM.
From intimate weddings with ocean views to corporate meetings and social gatherings, our hotel is the perfect setting for memorable experiences, with more than 34,000 square feet of event space.
Our guests can kick back and relax in a poolside cabana or daybed on our newly renovated recreation deck. Our 10th-floor recreation deck features a large swimming pool, whirlpool spa, bar, 9-hole mini-golf course, foosball table, cornhole boards, and more! We guarantee a fun time for the whole family.