Assistant Front Office Manager

About Toor Hotel – part of JDV by Hyatt

TOOR is a luxury boutique hotel located in the heart of Downtown Toronto. Our guests enjoy a distinctive blend of upscale hotel rooms & suites, accented by unobstructed breathtaking city and lake views. Our 232 rooms and suites featuring floor-to-ceiling windows with breath-taking city and lake views and thoughtfully chosen amenities. Enjoy our French-inspired bistro, a modern yoga and fitness studio, and excellent meeting and reception spaces, all of which make TOOR Hotel a sanctuary designed to inspire connections and enhance a spirited lifestyle.

Duties and responsibilities related to the Assistant Front Office Manager role:

Financial responsibility – work with Front Office Manager to control both labour and department expenses.

Takes lead on segment of the department to own and grow skills (Front Office or Guest Services).

Responsibility for specific area of focus, while being knowledgeable on all areas and supporting follow leaders – working to drive their area forward with creative plans and incentives.

Lead on maintaining guest room inventory, scheduling and resolving guest complaints.

Coach and counsel a team of Assistant Managers, Supervisors, and front line colleagues in their growth and support while working to ensure the hotel reflects Hyatt service standards.

Operates as a Manager on Duty.

Attends relevant meetings to discuss problems and future strategies.

About you

The Assistant Front Office Manager is a property Assistant Department Head responsible for the execution of the Front Office department, areas which include: Front Desk staff, and Guest Service staff and will be tasked with being the lead on a segment of the department. A successful candidate should strive to continually improve guest and employee satisfaction and maximize the financial performance of the department by owing focus areas and topics of the department, while leading the team to exceed property goals. The Assistant Front Office Manager monitors compliance with standards and procedures to ensure the smooth and efficient running of all operational aspects of the Front Office and Guest Services areas. This role will operate as a Manager on Duty and will be tasked with duties that will work to build them into a successful Department Head candidate in the medium to long term future.