General Manager

Responsible for providing leadership, training, financial stability, revenue management, and property oversight. Additionally, over the execution of hotel operations, relationship management, Hilton brand standards, and guest experience.

At InnTrusted hotels, we want our guests to feel rested, energized, and ready for the day ahead of them. This means we need team leaders who demonstrate the following service behaviors:

• Make a connection: Show guests that they are important and make them feel at ease by taking time to acknowledge them in a friendly way.
• Be Helpful: Familiarize yourself with all the services in the hotel and the local area to answer any question and give guests what they need to find their own way.
• Be efficient: Take ownership and play your part to get things done by making things easier for guests.

Duties and Responsibilities:

Financial Returns:

• Prepare annual budget, P&L, and sales and marketing plans to accurately forecast budgets and achieve operating results.
• Submit accurate financial reports on time, including payroll, accounts receivable, expense reports, etc.
• Analyze financials to drive revenues, future profitability, and maximum ROI. Use distribution channels and technology platforms to drive revenue and maximize market share.
• Attend weekly RMCC call.
• Analyze market for appropriate room rates, labor and wages, growth, threats, etc.
• Lead capital plans and asset management initiatives, including working with InnTrusted CEO and Regional Managers to maintain or improve property’s market leadership position.

People:

• Develop programs that drive improvements in team member engagement and are alighted with the Hilton brand.
• Establish performance and benchmark goals for team members and provide mentoring, coaching, and regular feedback to enhance performance.
• Oversee any salary, disciplinary, or human resource related actions in accordance to company Policy and Procedures.
• Responsible to know, understand, and fulfill the InnTrusted Mission Statement.
• Create guest satisfaction by providing fast, friendly and genuine hospitality.
• Give personal attention, take personal responsibility, and use teamwork when providing guest service.
• Respond to all emergency situations in accordance with established policies and procedures.
• Responsible for maintaining hotel key security system.
• Inspect rooms weekly and maintain preventive maintenance program.

Guest Loyalty:

• Demonstrate brand loyalty by maintaining compliance with required brand standards, behaviors, hallmarks, and license agreements.
• Drive improvement in guest satisfaction goals. Collaborate with team members to establish and implement services and programs that meet or exceed guest expectations.
• Make time to interact with guests, solicit feedback, and build relationships.

Responsible Business:

• Ensure a safe and secure environment for guests, team members, and hotel associates.
• Act as public relations representative to raise awareness of hotel and brand in local community.
• Develop and carry out action plans to be environmentally conscious.

Physical Requirements:

• Walking and standing required throughout the entire shift.
• Reaching, bending, carrying, stooping throughout the entire shift.
• Lifting up to 50 pounds.
• Drive a vehicle.
• Knowledge of cleaning chemicals and how to safely use them.
• Report safety hazards, accidents, and injuries immediately.

Job Requirements:

• Basic computer skills, including Microsoft Office
• Excellent written and communication skills
• Ability to multi-task
• Good understanding of engineering principles
• Attention to detail
• Highest level of ethics and integrity
• Ability to problem solve

All Employees must be willing and able to adhere to our Employee Handbook policies and pass our pre-hire drug test.

This hotel is owned and operated by InnTrusted LLC. Our management style focuses on each employees growth and development. By providing tools, support, training, and educational opportunities, the employees at InnTrusted are encouraged to develop their professional goals and attain them. We experience little turn over, especially in our top management positions. Our hotel teams are continually exceeding expectations and producing award winning properties.

The InnTrusted Mission Statement:

We are guided by our relentless focus of being the industry leader in hospitality management. Our mission is two fold: to create a culture of success and stability for our employees and their families; and to build lasting and memorable relationships with our guests, one outstanding stay at a time.

Our Core Principles:

• Confident and empowered employees who exceed guest expectations.
• Consistent and exceptional service to every individual, every day.
• Committed to our employees and to celebrate our success at every opportunity.
• Compassionate in our communities where we live and work.