Host/Hostess - Lead

Summary: 

The Host/Hostess - Lead is responsible for greeting guest(s) and seating them at an appropriate table before they are introduced to their server. The Host/Hostess may perform a variety of other tasks within a restaurant establishment which may include ringing up orders, refilling beverages, setting tables, and cleaning eating/serving areas; performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager. 

Essential Functions: 

• Maintains consistent attention to the entrance of the restaurant and welcomes all guests with a smile and appropriate greeting following HMSHost customer service standards 

• Records customer reservations or seating times in a consistent manner providing the highest quality of service to the customer at all times 

• Maintains and updates restaurant seating charts 

• Proper set up and maintenance of the Dining Room areas before serving 

• Assists with maintaining sufficient stock of roll up silverware for the incoming shift 

• Seats guests and advises them on menus and beverage choices based on required in-depth 

knowledge 

• Oversees the delivery and servicing of food and beverages 

• Liaises between kitchen staff and floor staff to ensure the guests’ experience meets concept/company standards 

• Performs the tasks of the cashier and/or bus person as required including cashing out guests checks to speed up service 

• Understands and follows HMSHost cash handling policies and procedures and maintain proper security of cash at all times 

• Patrols assigned station, refilling water and coffee, removing service items and condiments per establishment procedures 

• Performs other duties in a team effort during downtime which may include rolling silverware, expediting food orders, washing dishes, preparing food for the To-go areas and properly cleaning and filling table condiments (salt & pepper, sugar, napkins, ketchup and mustard bottles) 

Minimum Qualifications, Knowledge, Skills, and Work Environment: 

• Customer service and cash handling experience preferred 

• Excellent organization skills 

• Ability to read and interpret restaurant’s seating chart 

• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner 

• Ability to bend, twist, and stand to perform normal job functions 

• Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers