Reservations Agent
The Plaza Hotel Pioneer Park
106 W. Mills Avenue
El Paso,
TX
79901
Opportunity: Reservations Agent
Respond to telephone, email, internet inquiries, and employ sales techniques in order to secure and process reservations for guest accommodations in accordance with established guest service and sustainability standards.
Potential Career Path
Reservations Manager – Front Office Supervisor – Front Office Manager
Essential Job Functions
- Answer the telephone and greet prospective guests in a friendly manner. Respond to callers’ inquiries and requests.
- Respond to email and internet inquiries promptly and accurately.
- Provide accurate information regarding availability, accommodation types, transportation to and from hotel, room rates, and hotel amenities.
- Assign reservations based on guest preferences and availability; provide confirmation number.
- Input and retrieve data using thecomputer reservation system utilizing codes for efficiency.
- Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.
- Communicate applicable deposit and guarantee policies as requested.
- Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.
- Promote Hersha Hospitality and brand-specific marketing programs.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- High school Diploma or equivalent.
- Previous customer service experience preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
The Plaza Hotel Pioneer Park
The Legendary Heart of El Paso
Welcome to The Plaza Hotel Pioneer Park — a landmark property that has been reborn as El Paso’s most luxurious boutique hotel. Since its debut in the 1930s, The Plaza has commanded a striking position along the city’s skyline, welcoming A-listers such as Conrad Hilton, Elizabeth Taylor and other Hollywood’s elite and dignitaries. Now, the iconic 130-room hotel is reasserting itself as the starlet of the city and inviting both travelers and locals to step inside and make new, everlasting memories. Whatever draws you here to Texas, you’ll discover a singular stay at The Plaza, which embodies both its glamorous past as well as its modern revival.
An El Paso Icon Since 1930
Once the favorite retreat of Hollywood’s elite, The Plaza Hotel Pioneer Park is a monumental fixture in West Texas, returning from a multi-year restoration to mark the true reinvigoration of El Paso. Once the tallest building in El Paso, the 19-story property was one of hotelier Conrad Hilton’s first high-rise hotels, solidifying its position as one of the city’s most celebrated features in the oldest section of downtown.
Revive
Modern Luxury With Art Deco Inspirations
When you stay with us at The Plaza, you’ll feel transported. All of our 130 rooms and suites take cues from the Pueblo Revival Art Deco architectural style and the dramatic scenery of surrounding West Texas, including its limitless skies and the rugged peaks of the Franklin Mountains. Discover luxe details — channel-tufted headboards, Matouk linens, Caffe Bruno marble — at every turn, and an expansive art collection that rivals top galleries and museums. Every time you come back to The Plaza, you’ll feel like a modern-day Elizabeth Taylor as you retreat to your thoughtfully furnished guest room.
Savor
Reinventing the Culinary Narrative In El Paso
Meet locals and other guests when you dine at Ámbar Restaurante. El Paso's top wood-fired Mexican restaurant reimagines centuries-old ingredients. Home to the largest agave spirit collection in North America, sample the rarest tequilas and mezcals around its polished wood bar.
Unite
Legendary Love Stories Begin Here
Your day is more than a wedding; it’s a day forever locked in history. The Plaza Hotel Pioneer Park has been the most sought-after wedding venue in El Paso since we first opened our doors in the 1930s. Today, we offer couples the mastery of our award-winning culinary team and a collection of elegant, customizable spaces from our rooftop terraces for micro weddings to our historically restored ballroom for receptions.
