the smiling face of hospitality...front and center
217 N. Neil Street
Champaign,
IL
61820
the smiling face of hospitality...front and center
Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.
We are the Official Hotel Partner of Fighting Illini Athletics, located in downtown Champaign and minutes from the University of Illinois Urbana-Champaign. Within a two block radius, guests will find an eclectic dining scene with over 36 restaurants with distinctive twists on worldly cuisine. Shuttle service is available for hotel guests 7AM to 11PM daily to locations within 5 miles of the hotel.
Perfect for work or relaxation, our studio-suites feature divided living and sleeping areas with a large desk, oversized Cozy Corner Sofa Sleeper, 42” HDTV, and free Wi-Fi so you can stay connected. Our nine-story hotel features 3,200 square feet of flexible meeting space and 145 modern guestrooms with smart features. Feel at home and wake up to a free a.m. Kitchen Skillet™ featuring a hot breakfast selection and your continental favorites.
Enjoy freshly-prepared foods off the 24/7 Gallery Menu and Starbucks® specialty beverages and drinks at the Coffee to Cocktails Bar. Get energized in our 24-hour StayFit Gym or take a swim in our indoor pool. This downtown Champaign hotel is truly a different kind of place where you can enjoy your lifestyle even while you travel. Welcome to a different place, a local experience with a downtown twist.