Spa Supervisor

Description

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What will I be doing?

As a Spa Supervisor, you would be responsible for overseeing daily operations of Spa including, but not limited to, reservations, check-in, guest services, locker rooms, salon, and therapists. As a member of the spa leadership team, the Spa Supervisor will work closely with the Assistant Spa Director and Spa Director in driving top-line revenue, supporting group sales and group business, guest relations and training of spa staff in luxury and brand guidelines. Specifically:

• Work the spa desk.
• Ensure guest satisfaction regarding all areas of spa services in accordance with Hilton Standards. 
• Provide courteous and efficient guest service, ensuring guest satisfaction from point of arrival to check out.
• Resolves guest concerns and feedback. 
• Sell, book, change, cancel appointments.
• Sell retail. 
• Support Spa Concierge & Lounge Attendant teams. 
• Ensure training and consistency with brand standards. 
• Assist groups with spa options, contracts, bookings, and day-of-event execution.  Sell spa offerings to groups.
• Assist with trainings, inventory, and merchandising and cleanliness tasks.

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: 

Access to your pay when you need it through DailyPay 

• Medical Insurance Coverage – for you and your family  
• Mental Health Resources 
• Best-in-Class Paid Time Off (PTO) 
• Go Hilton travel discount program 
• Supportive parental leave 
• Matching 401(k) 
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount 
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) 
• Career growth and development 
• Team Member Resource Groups 
• Recognition and rewards programs 

*Available benefits may vary depending upon property-specific terms and conditions of employment. 

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