Food & Beverage Executive - Banquet

Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Statement

The Food & Beverage Executive, Banquet is concerned with the efficient and professional service of food and beverages within the Banquet, ensuring that the restaurant returns a budgeted profit through tight cost and stock control. This role directly supervises team member while ensuring that all guests receive optimum service in accordance with the standards, policies and procedures of the hotel and Hilton.

What will I be doing?

As the Food & Beverage Executive, Banquet, you will be responsible for performing the following tasks to the highest standards:

• Confidently know the food and beverage menu contents and explain them in detail to guests.
• Understand dietary requirements and offer appropriate suggestions.
• Make suggestions on the menu that might suit guests of different nationalities.
• Actively check team members’ product knowledge on each shift.
• Check the event resume for the day, ensuring that the event space and team members are schedule accordingly.
• Ensure that all team members are briefed for the details of the shift ahead.
• Greet guests with smiles and offer assistance withdrinks, self-introduction, set up of equipment, etc.
• Ensure that all service procedures are carried out to the standards required.
• Replenish drinks, not letting cups or glasses become empty.
• Take personal responsibility for the service experience of all guests in the banquet by visiting and introducing yourself to them and actively checking on their satisfaction.
• Follow-up on any guest questions or queries immediately, and if you don’t know the answer, check with your Manager.
• Knowledgeable of departmental standards, explaining these standards to the team.
• Positively deal with and learn from guest complaints and comments with follow-up and feedback to the Manager.
• Be proactive towards guests, assisting them with any reasonable requests, and training all team members to anticipate guests needs.
• Positively end the guest experience by checking on satisfaction.
• Present all guests’ checks promptly on request with a feedback form and brochure.
• Encourage all guests to fill out feedback forms when they leave, assisting guests with their belongings, if necessary.
• Thank all guests and wish them a pleasant day.
• Supervise the banquet roster on a daily basis and ensure that it is in line with the changing business levels, making changes in order to achieve the F&B team’s service standards and budget goals.
• Control the allocated labour for each shift to ensure that customer expectations are met whilst achieving the desired labour cost.
• Assist the managers by training all team members for ‘on the job training’.
• Offer team members constructive feedback on their performance after every shift in an aim to develop their skills and confidence.
• Provide leadership and direction for all team members while on duty by offering professional skills and leading by example.
• Be aware of the overall F&B targets for food, beverage, payroll and general expense costs.
• Coordinate with Engineering and Housekeeping departments to ensure that cleaning is followed-up with and procedures are maintained.
• Ensure that the shift is reviewed, handovers and briefings are carried out.
• Be aware of potential highs and lows in the business.
• Identify and communicate potential sales leads to your Manager.
• Create an environment where “everyone sells”.
• Communicate relevant financial information to the team.
• Understand relevant Occupational Health & Safety legislations and the implications on the operation of the department.
• Ensure that safe and healthy working practices are observed throughout service.
• Report any accidents/ incidents to the Supervisor / Manager.
• Ensure that the Food & Beverage mission is established and instilled in you and all team members.
• Carry out any other reasonable duties and responsibilities as assigned.

Requirements

What are we looking for?

A Food & Beverage Executive, Banquet serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• 2-4 years in a supervisory position in a 4 / 5-star category hotel.
• Good English skills, both written and verbal to meet business needs.
• Familiar with computer systems.
• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Strong leadership, people management and training skills.
• Guest oriented and able to confidently build and exceed service standards.
• Thorough knowledge of service, cost control in F&B, labour controls, maintenance, merchandising, computer and accountings.
• Strong interpersonal skills and attention to details.
• Key strengths in people management communication and planning.
• Able to work under pressure and deal with stressful situations during busy periods.
• Outgoing personality and willing to work for long hours.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!