Usher

Description

Seats guests, scans guest tickets, sets up and facilitates the handicap section, and delivers amazing customer service. Sells Nightlife club entries, follows company cash handling policies, and assists guests with questions about Nightlife entertainment, dress code, and promotions.

Principal Duties & Responsibilities

Enhances the guest experience by providing exceptional service.

Responds to inquiries regarding property – i.e. directions to player services, hours of operation of restaurant venues, entertainment options, memorabilia, etc.

Follows established emergency procedures and acts as a communications link in emergency situations

Relays “guest requests” to appropriate staff.

Adheres to department and property policies and procedures.

Maintains knowledge of property information & memorabilia.

Sets up the handicap section and ensure the upper balcony and box suite areas are set prior to the opening of the doors.

Scans tickets as guest enter and exit the theater and notify the Box Office Manager if an error occurs.

Communicates with the Production Manager and the Beverage Supervisor on the opening of the theater.

Relays problems with a hosted player to a Player Development Host.

Arranges the entrance of the theater with the proper trash receptacle and glassware storage.

Prohibits guests to enter with outside beverages.

Assists guests in locating proper seat and section in the venue.

Assists guests with Nightlife club entry needs.

Answers questions concerning Nightlife entertainment, dress code, and promotions.

Operates Venue Cover Charge Handler POS, Converge – Virtual Merchant, and other in

house computer based systems used in the area.

Processes and distributes complimentary HOF/Double Platinum club entries.

Obtains club entries as requested, computes bills, gives proper change and/or obtains signatures as needed.

Handles cash, cash equivalents, and all paperwork in accordance with Company policies.

Removes, records, and turns in amount of cash in register at end of shift, with necessary paperwork.

Promotes outstanding guest relations.

Knowledge, Skills, And Abilities Required

High school diploma or GED

Must project a professional and positive image.

High energy level.

Excellent non-verbal communication skills – good posture, able to establish eye contact, and positive body language.

Ability to handle and carry out instructions.

Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.

Must be able to maintain composure under stress in a fast pace work environment.

Must be able to stand for long periods of time.

Basic reading and math skills.

Must be available to work both Usher and Nightlife Cashier shifts.

Ability to work a flexible schedule, including late nights, weekends, holidays, and be able to stay until the end of shift.

Excellent interpersonal and communication skills.

Must be able to communicate clearly and effectively with all Hard Rockers and guests.

Background in money handling skills

Must have basic mathematical skills. Must be able to add, subtract, multiply and divide in all units of measure.

Must possess basic computer skills.

Training

All employees are required to complete mandatory compliance training within thirty (30) days of hire date, then annually thereafter. Training marked with an asterisk below must be completed prior to reporting to their respective work area. The below courses are required for this position:

Active Shooter Awareness Training

General Employee Safety Training

Hazard Communication

Responsible Gaming Awareness Training

Title 31 Introduction Overview*

Title 31 SAR Incident Reporting Awareness Training*

Sexual Harassment Awareness for Frontline

Working Conditions

Physical Demands How Often Environmental Conditions How Often

Standing C Extreme Cold R

Walking C Extreme Heat R

Sitting O Temperature Changes R

Lifting O Wet R

Carrying R Humid R

Pushing O Noise C

Pulling O Vibration C

Climbing O Hazards R

Balancing O Atmospheric Conditions R

Stooping O Cigarette Smoke C

Kneeling O

Crouching O

Crawling O

Reaching O

Handling C

Grasping C

Feeling C

Talking C

Hearing C

Repetitive Motions C

Eye/Hand/Foot Coordination C

C=Constantly (5-8 hours per shift), F=Frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=Rarely (does not exist as regular part of job)

Please check the physical strength of the job from the categories listed below.

_____ Little physical effort

_____ Light work

__X__ Medium work

_____ Heavy work

_____ Very heavy work