Bellperson

FUNCTION:

Greets and assists with guest arrivals and departures by handling guest check-ins and check-outs while providing prompt and courteous service, including receiving telephone calls, guest requests, guest reservations, fax and ensuring complete guest satisfaction.

RESPONSIBILITIES:

• Daily check to ensure keys, units are ready for check in
• Daily bag pulls, luggage pick up and drop off, guest pick up and drop off
• Ensure all luggage is correctly labeled and stored
• Ensure bellman room is kept clean, tidy and organized at all times
• Assist shuttle drivers with guest and luggage pick up and drop off
• Unit, key, locker, and telephone checks when requested
• Assist housekeeping staff with common area cleaning and laundry
• Clean and maintain lobby, entrance doors and bell trolleys including snow

removal

• General Office errands
• Assist guests with general questions and enquiries
• Assist Front Desk during periods
• Check all telephones are hooked up and numbers are correct
• Assist in cleaning of hotel for opening
• Develop a good understanding of layout and be able to give directions to all areas in Hotel including pool.
• Be able to supply the guest with all information that they need to be able to enjoy their stay.
• Any other reasonable request as made by Front Desk Supervisor, Duty Manager and Reservations Manager
• Ensures complete guest satisfaction.
• Answering Guest inquiries i.e. directions.
• Recommending local area restaurants, points of interest, or needs for transportation.
• Handling guest needs.
• Maintaining cleanliness of front desk, lobby and back office.
• Ensures that Quality Standards and Service are maintained for Property, Product, and People.
• Must be able to work all shifts or varying schedules to support business needs.
• Ensures Security for the hotel's customers, employees, and property assets.
• Supports established policies and procedures for WinStar World Hotel and the hotel's brand.
• Maintain clean and tidy appearance
• Maintain clean and tidy work area
• Assist in Front Desk daily clean up
• Any other reasonable requests as made by the General Manager, Duty Manager, Reservations Supervisor, Reservations Manager and Housekeeping Supervisor
• Responsible for performing "other duties" as assigned by management

PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS:

• Physically mobile with reasonable accommodations.
• Must be able to lift and carry upwards to 25 to 50 pounds.
• Must be able to bend, reach, kneel, twist and grip items while working at assigned area.
• Manual dexterity and coordination to operate office equipment.
• Read, write, speak, and understand English.
• Operate in mentally and physically stressful situations.
• Respond to visual and aural cues.
• Work in cold & hot temperatures, indoors & outdoors.
• Possibly be exposed to second hand smoke

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For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://winstarhotel.applicantpool.com/jobs/772928-187565.html