Server - Lobby Grill

Summary of Position:

The Server is responsible for the service of food and/or beverages to include taking the order and delivering the ordered items to the guest in a friendly, courteous, and timely manner. 

Essential Functions:

• Check and maintain proper set-up and cleanliness of service station before, during, and after shift
• Greets guests in a friendly and courteous manner and explains all specials and/or promotion.
• Record the guests’ orders, up-selling when applicable.
• Inputs orders into point of sale system to inform kitchen an order was placed.
• Retrieve order from the kitchen, confirm accuracy and deliver food/beverages to guest with appropriate condiments.
• Abide by all State, Federal, and Resort liquor regulations.
• Replenishes beverages as requested, frequently checking back with guest to inquire about satisfaction, offering dessert and/or coffee when applicable
• Presents the guest with the check promptly, thanking them and inviting them to return.
• Other supportive functions as determined by the supervisor. 

Qualifications:

Education: High School Diploma or equivalent preferred. 

Experience: 1 year high-volume experience preferred. 

Certificates or Licenses: Current Maricopa County Food Service Worker Card and Arizona Title IV Alcohol Certification

Knowledge, Skills, and Abilities:

• Knowledge of basic food and beverage preparations, including service of alcoholic beverages.
• •Knowledge of appropriate table settings, service ware, and menu items
• Ability to remember, recite and promote a variety of menu items
• Ability to transport large trays of drinks through a crowded lounge
• Ability to operate beverage and toast equipment
• Ability to operate a Micros touch screen and follow point of sale procedures to pre-check an order and close out a check.
• Ability to memorize and perform Resort Standards, AAA Diamond standards, and Mystery shopper standards

Personal Characteristics:

• Behaves ethically
• Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language to communicate with other employees and guests
• Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review)