Senior Event Manager

Description

The Hilton Omaha is located in downtown Omaha, directly connected via sky bridge to CHI Health Event Center, a block from TD Ameritrade Ballpark, and less than a mile from the Old Market Entertainment District. The hotel boasts 600 guest rooms and 39,472 of onsite meeting space, perfect location to host your large group events! The team is looking to add a Senior Event Manager to execute mid-large size groups for the hotel! 

Department Overview

The Catering and Events Department is responsible for the management of contracted groups and social event

food/beverage and meeting room revenues and experiences, room block management, negotiation of supplier

services. Ensuring event planner satisfaction while meeting and or exceeding department and individual revenue

goals.

Position Statement

As Senior Event Manager you will be responsible for event documentation and coordination with Sales, hotel

departments and customers to ensure consistent, high-level service throughout the pre-event, event, and postevent

phases of all hotel events. This position primarily handles complex events. You will be required to ensure a

seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling

and offering enhancements to create outstanding events. Serve as the event planner primary contact following

turnover on property and is responsible for his/her experience.

Position Summary

As a Team Member, your essential functions in this role include such things as:.

• To organize, plan and prioritize your duties by developing plans and goals.
• Timely communication to internal and external clients via telephone, email, written documents or in

  person.

• Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
• Demonstrate knowledge of job systems, products, booking systems, and processes.
• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
• Selling and influencing both internal and external clients.
• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
• Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
• Participate in customer site inspections and assist with the sales process as necessary.
• Other duties as necessary based on business needs.
•  Regular attendance.

Requirements

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!