礼宾员 Concierge

Description

礼宾部是客人和贵宾在酒店逗留期间的重要联络点，负责提供酒店和当地附近的信息。

我要做什么？

作为一名礼宾员，您将在客人和贵宾入住酒店期间充当他们的主要联系人，为他们提供酒店和当地附近的信息。礼宾员负责管理客人的第一印象，因此必须以最高标准完成以下任务：

作为客人的主要联络人，有效地回答客人的询问

为客人的各种询问提供信息、建议和预订服务，包括城市观光、剧院门票、餐厅、医生、航班预订等

为宾客处理和传递信息

运送并安全存放客人行李

随时了解所有酒店服务以及贵宾的日常要求和特别活动

确保大堂和前门区域的秩序和安全准则

在紧急情况下为管理层提供必要的支持

以热情好客和宾客服务为重点，展现专业风范

保持工作区域的清洁、卫生和安全

在使用前厅设备和物业管理系统时，遵守相关政策和程序

A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.

What will I be doing?

A Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. A Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
• Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
• Process and deliver messages for Guests
• Deliver and safely storage Guest luggage
• Stay current with all hotel services as well as daily VIP requests and special events
• Ensure orderliness and safety guidelines around the lobby and front door areas
• Provide support to Management as required, in cases of emergency
• Project a professional manner with an emphasis on hospitality and Guest service
• Maintain a clean, healthy, and safety working area
• Act in accordance with policies and procedures when working with front of house equipment and property management systems

Requirements

我们在寻找什么？

为希尔顿品牌服务的礼宾员总是代表我们的客人与其他团队成员合作。要成功胜任这一职位，您应保持以下态度、行为、技能和价值观：

积极的态度和良好的沟通技巧

致力于提供高水平的客户服务

良好的仪容仪表

灵活应对各种不同的工作情况

有独立工作和团队合作的能力

熟悉当地情况

如果您具备以下能力和特长，将更有利于胜任该职位：

曾在酒店环境中从事过礼宾工作

在希尔顿工作会是怎样的体验？

希尔顿是全球领先的酒店管理公司，业务涵盖从豪华的全方位服务酒店和度假村到长住套房和中等价位酒店等住宿领域。近一个世纪以来，希尔顿一直为商务和休闲旅客提供最优质的住宿、服务、设施和价值。希尔顿致力于延续其传统，为全球品牌提供卓越的宾客体验。 我们的愿景是 "让热情好客的光辉洒满人间"，我们的团队团结一致，每天在世界各地创造非凡的酒店体验。 而我们出色的团队成员正是这一切的核心！

What are we looking for?

Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a variety of different work situations
• Ability to work on your own and as part of a team
• Knowledge of the local area

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience working in Concierge in a hotel environment

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!