Technician - Slots Lead

Description

Why Bally's?

Bally’s Corporation is one of the world’s leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain.

A career with Bally’s means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So, if you want to be challenged in an exciting and fast-paced environment, this is the place for you!

The Role

Perform the functions of a Slots Attendant or Slot Technician Lead based upon the business needs of the casino. Assist with the oversight of the operation of slot machines, activity, and conditions of casino slot areas, ensuring all slot machines are operable and identified for repair as necessary. Keep Casino management team informed of any pertinent information. Act as a guest service role model to all team members.

Responsibilities

• Maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times.
• Train Slot Attendants, providing each with the knowledge and appropriate direction to perform his/her duties, to include technical and leadership modeling for Slot Attendants on and off the casino floor.
• Routinely strive to build and maintain rapport with customers by handling disputes and making every effort to achieve customer satisfaction.
• Exercise appropriate discretion in identifying situations that require management attention.
• Act as a role model and encourage others to do the same.
• Lead by positive example, demonstrating consistent and ethical decision making.
• Manage breaks and ensure that Slot team members receive timely breaks in accordance with business needs.
• Investigate and evaluate situations by utilizing the SDS slot system.
• Create M-List, P-List, E-List, and Bar Code Inquiry within SDS.
• Be able to deal with high-volume customer interactions, and be consistently outgoing, upbeat, and cheerful.
• Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.
• Observe all activity within assigned area, offering assistance and instruction on machine functions and payouts to slot players.
• Know the various types of slot machines, identify and report major malfunctions and correct minor machine malfunctions.
• Identify jackpots to be paid and complete them accurately.
• Observe activity and report anything that could be associated with a particular slot cheating method.
• Be familiar with Title 31 guidelines, and understand and utilize suspicious activity reports for casinos (SARC) when necessary.
• Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel; seek to resolve all situations in a manner that maintains positive guest relationships.
• Ensure slot-playing guests are kept in play by providing friendly and helpful service at all interactions.
• Utilize open body language to guests on the casino floor while patrolling; politely speak with and assist guests as needed.
• Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.
• Maintain monetary and paperwork accuracy and efficiency within department/property standards.
• Adhere to regulatory, departmental, and company policies in an ethical manner, and encourage others to do the same.
• Use screwdriver, hand-held radio, and other slot-related tools and supplies.
• Have complete knowledge of all casino events and promotional activities.
• Ensure the safety and security of all guests and team members.
• Comply with all policies and procedures established by Bally’s Kansas City and departmental management.
• Perform other duties as assigned or reasonably requested by any member of management.

Qualifications

• A high school diploma or GED is preferred.
• Must be at least 21 years of age.
• One year of direct customer contact experience is preferred.
• Professionalism and excellent verbal and written communication skills are required.
• Professional appearance, as outlined in the Bally’s Kansas City Handbook/Department SOPs, is required.
• Must be able to work both independently and as a member of a team.
• Must hold a valid Missouri Gaming Commission occupational license.
• Must successfully complete and keep up-to-date on all required training, including, but not limited to, SARC, Title 31, and TiPS.
• Must be able to work any assigned shift, including late nights, weekends, holidays, and overtime.
• Read, write, and understand simple instructions.
• Communicate appropriately with all casino customers, casino departments, and fellow team members.
• Knowledge of basic slot machine functions and ability to troubleshoot.
• Ability to complete slot-related paperwork with a minimum of errors.
• Understand and adhere to all Missouri Gaming Commission regulations and any other applicable federal, state, and/or local regulations.
• Accurately perform all assigned job duties in a high-volume, fast-paced environment under frequent time pressures.

What’s In It For You

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Employee Stock Purchase Plan
• Access Perks and Childcare discounts

  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.