Photo of Conrad Maldives Rangali Island, Rangali Island, Maldives

Butler II CONRAD MALDIVES RANGALI ISLAND

Conrad Maldives Rangali Island

Conrad Maldives
Rangali Island, 20077
Maldives

150 Room Resort
Géré par Hilton
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Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. 

What will I be doing? 

As the Butler, you will be responsible for performing the following tasks to the highest standards: 

  • Communicate professionally and in a timely manner within the department and with other departments as well.  
  • Adhere to the hotel’s policies and procedures, Hilton code of conduct and the hotel’s associate handbook, ensuring all internal hotel information kept confidential.  
  • Stand by in the great hall to greet and engage guests, especially those who are waiting in the queue during the rush check-in / out hours, orchestrating the flow of arrival experience from arrival to settling the guests in their rooms.  
  • On a daily basis, find out guests’ preferences and coordinate the findings with other departments to exceed guests’ expectations. 
  • Always liaise with the CRM system and comments to ensure delivery of bespoke service to achieve targets.  
  • Report any unusual and suspicious behaviour of guests or staff to your supervisor and security immediately.  
  • Ensure all guests’ preferences are acknowledged and acted upon.   
  • Pick-up and deliver guests’ laundry / pressing based on guests’ requested time. 
  • Handle guest complaints and record them in the butler report, informing the Duty Supervisor / Manager about the incident and follow-up to resolve the issue. 
  • Provide shoeshine and delivery services.  
  • Assist guests with packing and unpacking services.  
  • Support all internal audit carried out in an efficient manner. 
  • Maintain a high level of cleanliness in all butler pantries and adhere to food and safety standards.  
  • Liaise with the butler coordinator regarding VIP guests’ requests. 
  • Be aware of product knowledge to up sell.  
  • Be innovative to introduce / implement the butler concept against local service expectations. 
  • Be aware of competitor hotels’ services and strengths, adhering to the best practice policies and suggestions from the team to up sell and minimize costs. 
  • Good knowledge of the entire Butler service operation. 

    Requirements

    What are we looking for?

    A Butler serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

  • University degree in hospitality or related subjects preferred. 
  • At least 2 years of experience with an international luxury hotel brand in a similar role. 
  • Warm, welcoming, always smiling and pleasant.  
  • Confident, well-groomed and dressed smartly. 
  • Good communication, organization and coordination skills. 
  • A good listener and team player. 
  • Strong sense of responsibility and self-motivation. 
  • Able to maintain excellent relations with team members.                                                                                
  • Able to work under great physical and mental pressures. 
  • Familiar with computer systems preferred. 

    What will it be like to work for Hilton? 

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

    • Publié Le 25 Octobre 2024

    Conrad Maldives Rangali Island

    A Twin-Island Of Barefoot Luxury

    Stay in a villa on the water or experience unparalleled island luxury in The Muraka, the world's first underwater hotel residence. Surround yourself with oceanic wonders in glass-bottomed spa rooms, our undersea restaurant, and unforgettable adventures in paradise.

    Nestled in a private area of the shimmering lagoon, The Muraka is a first-of-its-kind luxury residence featuring three bedrooms and integrated living, dining, and entertaining spaces. Around-the-clock butler service, a private chef, and tailored experiences ensure your stay is exceptional.

    Choose from luxurious beach villas and overwater villas across two islands. Discover plunge pools, private gardens, and stairs leading into the Indian Ocean.

    Twelve unforgettable luxury dining experiences invite you for a culinary adventure around the world and under the sea. Sample premium wines from the world’s first subterranean cellar and dine amidst the coral gardens in Ithaa, our award-winning underwater restaurant.

    Poised over the pristine waters surrounding our twin islands, our over-water spa is the epitome of our barefoot luxury philosophy. Escape to the hidden Spa Retreat, where your spa villa features its own private sauna, steam room, and treatment room.

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