Slot Technician
Under the direction of the Slot Technical Supervisor, the Slot Technician is responsible for providing quality service to guests in the slot area, responding to technical service calls, and helping to keep the gaming floor clean and organized. The Slot Technician is responsible for troubleshooting machines and performing general maintenance tasks and repairs, including electronic and mechanical component repair, in addition to responding to floor calls while on shift. The Slot Technician may also be assigned to a specialized team such as Preventative Maintenance and Projects, as needed. The candidate selected for this role is also responsible for training new and current team members as designated. The Slot Technician also champions the goals and priorities of the Tribe in a manner that faithfully reflects and upholds the Tribes vision, mission, and values.
Essential Duties & Responsibilities
1. Provides quality service and responds to calls in a timely and respectful manner to all guests, while maintaining professionalism at all times. Answers guest’s questions regarding different games offered and instructs them on proper play of games. Assists in the identification and reporting of incidents such as loitering, panhandling, and any unlawful activity. Maintains assigned work area (assigned sections) by actively roaming, listening, and responding to radio requests, maintaining the area clean of waste, organizing chairs, and inspecting machines for errors whether slots are vacant or being played.
2. Follows Technician rotation and completes assigned duties in an orderly & timely manner. Maintains service presence in assigned section(s) to meet established service standards. Conducts emergency drops (e-drops) on machines, as appropriate and within a timely manner, and monitors e-drop software tools to anticipate games that are nearing drop need.
3. Verifies machine claims and required information to determine outcome of claim, notifying supervisor when necessary. Assists Slot Attendants with escalated repair needs and escalates more advanced repairs into the electronic work order tracking software as necessary.
4. Troubleshoots replaces, or repairs components (such as touch screens, bill acceptors, buttons, player tracking displays, card readers, etc.). Collaborates with Slot Senior Technician to ensure accurate tracking of games that require more advanced repairs.
5. Gains and maintains detailed knowledge of games offered. Assists in ensuring rules of play are followed. Complies with procedures as outlined in the Slot Technician Handbook. Completes Department and enterprise-related documentation as needed.
6. Conducts thorough training of new Slot Technicians and Slot Attendants. Reports any challenges or successes to management. Keeps current on new repair techniques and products to aid in training efforts.
7. Performs other duties as assigned to support the efficient operation of the department.
Education/Experience/Qualifications
High School Diploma or GED required.
Certification in Electronics or Networking preferred.
Minimum One (1) year of troubleshooting experience preferred.
Minimum One (1) year of customer service experience required.
Understands basics of machine parts, harnessing, and cabinets of machines in use at casino.
Must have completed all basic training and have proficiency in general slot machine repair.
Must be able to pass periodic technical examinations to determine abilities/skill levels.
Proficiency in using computers and electronic devices.
Must be able to speak and write in English required communication in order to perform the job safely.
Must possess the physical capabilities to be able to carry machine keys, electronic devices, a radio, tools and notebook on shift.
Ability to multi-task and prioritize effectively in a dynamic, fast-paced environment with demonstrated organizational and time management skills.
Must maintain a strict level of confidentiality and act in a manner consistent with all legal and regulatory requirements and in compliance with relevant laws and regulations.
Certificates/Licenses/Registrations
At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
Yaamava’ Resort & Casino at San Manuel will make reasonable accommodations in compliance with applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
Yaamava’ Resort & Casino at San Manuel
Yaamava’ Resort & Casino at San Manuel is located just 60 minutes from downtown Los Angeles in the city of Highland, CA. It is one of the largest casinos on the West Coast, with 7,000 slot machines, 150 table games, and five high-limit rooms. We are one of the top 10 largest casino resorts in the US.
Guests enjoy sweeping views of the San Bernardino Mountains, live entertainment, and a full array of dining options, which include The Pines Modern Steakhouse, Hong Bao Kitchen, Serrano Vista Cafe, Rock & Brews, Chingon Kitchen, Big Mo’ Cafe, and 11 bars and lounges.
The Serrano Spa earned a Forbes Travel Guide Five-Star award, and The Pines Modern Steakhouse and Yaamava’ Resorteach earned a Forbes Travel Guide Four-Star award, with all three being the first in the Inland Empire to receive such designation. Yaamava' Resort and Casino at San Manuel also received two 2023 AAA Four Diamonds ratings for the new hotel and The Pines Modern Steakhouse.
Our hotel features a 17-story tower with 432 guest rooms & suites. Guests relax in an elevated pool with a bar and private cabanas, the lavish full-service Serrano spa and salon, a health and fitness center, a full array of dining options, multiple bars and lounges, and luxe retail shops.
Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry.
At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be.
Click here to see why you’ll want to work on our Team
Our benefits focus on five key areas of wellness - financial, emotional, physical, social, and occupational - because we know it takes more than a salary to thrive. The benefits under each category include everything from retirement, insurance and dental benefits to emotional wellness programs, home repair services, and much more.
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