Laundry Manager

What's in it for you…

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• 401(k) enrollment after 30 days!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

About this job…

The Laundry Manager works closely with all hotel departments to ensure high standards of guest satisfaction through cleanliness, amenity availability, and fulfilment of special requests.  As leader of the housekeeping department, the  must coach and train team members, assign workload according to hotel and labor standard, manage inventory and resources, and uphold standards of cleanliness.  The primary responsibility of the Executive Housekeeper is to coordinate needs of guests arriving/departing with the guest services team, adequately schedule team members to meet workload requirements, and ensure brand standards of cleanliness and upkeep are maintained.

What you’ll be doing…

• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates
• Job functions to include processing all laundry in compliance with company standards. This includes but is not limited to treating for stains, washing, drying and folding linens, terry, blankets, bedspreads, mattresspads and shower curtains
• Job functions to include processing all dishware in compliance with company standards. This includes but is not limited to washing, drying and packaging
• Job function to include stocking all housekeeping carts, cart rooms and laundry with appropriate product to ensure that PAR levels are maintained through the entire building, in compliance with company standards.
• Job function to include periodic daily tours of the property to inspect for cleanliness and maintenance in accordance with standards.
• Compliance with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
• Recruit, train, and develop the hotel’s laundry team, providing ongoing learning opportunities and support as needed.
• Schedule laundry team based on business levels and workload demands according to hotel’s labor guidelines.
• Lead and support department goals, objectives, and budgets.
• Follow safety and security guidelines to ensure safe workplace practices to protect health and wellbeing of all associates.
• Effectively communicate with hotel departments to ensure timely response and completion of laundry and cleanliness needs.
• Listen to guests and empathize with their challenges.  When necessary, notify other departments and act on guests concerns.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know, maintain, and communicate hotel emergency procedures; inform and assist guests and operations in emergencies.

Success factors…

Experience & Education: 

• 3+ years of hotel housekeeping and laundry experience, preferably in a leadership role
• High School diploma or equivalency education certificate required
• Communication:
• Excellent verbal and written communication skills
• Must be able to speak, read, and write in primary language used in the workplace

Physical:

• 8+ hours per day; stand and walk frequently throughout the workday
• Reach, bend, stoop, kneel, and pivot frequently through workday
• Lift, lower, push, pull, and maneuver up to 30 pounds occasionally

About First Hospitality…

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company.  First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve.  FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.  Equal Opportunity Employer.