Front Services Booth Attendant

Description

Job Overview

The Booth Attendant administers expedient Casino valet services and guest service through organization, documentation, and the use of manual and computerized valet systems.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties And Responsibilities

• Projects a positive image
• Greets and acknowledges all guests upon arrival and departure
• Enters proper data into the Valet parking system (CVPS) accurately and efficiently
• Processes vehicle keys according to company guidelines
• Obtains keys from attendants, documents, and places keys on ‘key board’ in the appropriate location
• Ensures documentation of all vehicles is in correct format and completed by the valet attendants
• Places employee/vehicle information in a manual format and/or computerized system
• Ensures time between key issuance and vehicle return are within established time standards
• Calculates parking charges and collects fees from guests
• Facilitates Bell and Valet team member requests
• Assists on the front drive and/or parking and retrieving vehicles as needed
• Keeps valet area clean and properly supplied
• Assists with issuing scooters and wheelchairs for guests
• Executes required guest service standards to make guests feel welcome and important
• Resolves guest issues and disputes
• Disseminates information to guests regarding the property, hotel, promotions, etc.
• Reduces claims by strict adherence to departmental policies & procedures
• Performs other duties as assigned

Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Must be eighteen (18) years of age or older
• Outgoing, friendly, helpful personality and a positive attitude
• Good writing and verbal communication skills required a skills test will be administered and candidate must achieve at least 70% skills pass rate- required
• Experience in customer relations
• Must successfully pass job interview, including a guest service audition
• Successfully meet the standards set by an interview panel regarding communication skills, guest services skills, and obvious demonstration of a naturally outgoing, friendly, helpful personality and positive attitude
• Must be able to lift and carry up to fifty (50) pounds
• Must have and maintain valid state-issued operator driver’s license
• Must be able to successfully pass a MVR (motor vehicle report) check
• Any DUI conviction within the last three (3) years will disqualify any applicant
• Good writing and verbal communication skills necessary                                                                                 
• Must be able to stand, walk, or run for entire shift
• Must be able to run to retrieve vehicles and run to valet booth after parking vehicles during the entire shift
• Must be able to endure outside elements/conditions – heat, cold, wind, rain, etc.
• Must be able to work effectively in a fast paced, high volume environment
• Must be able to operate standard office equipment – phones, computers, etc.
• Must be in good physical condition and able to pass a physical fitness test if administered
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Online applications are accepted at http://www.windcreekhospitality.com/Careers.  For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.