Spa & Wellness Specialist

Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.   

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

Assist with running Spa operation in smooth, professional manner by providing guests and team members with excellent customer service and warm hospitality at all times, ensuring a highly service-driven environment with strong customer service skills and an outgoing personality.

Maximizing spa & wellness revenue through professional retail sales, guest booking & re-booking, therapist, promote and performing wellness treatment, which includes consultation, nutrition plan, any of physical activity may relevant and various yoga activities and includes room occupancy through efficient bookings. Providing guests with excellent knowledge of all spa, wellness and retail products. Ensuring that guest’s experience at the Spa is memorable at all time

What will you be doing?

 As the Spa & Wellness Specialist, you will be responsible for performing the following tasks to the highest standards:

 Profitability

• Develops an operational strategy that is aligned with the brand’s business strategy and leads its execution
• Facilitates the preparation of hotel budgets and forecasts for corporate submission and approvals
• Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.
• Ensures accurate forecasting, predicting potential highs and lows in business and initiate necessary changes, analyses variances and initiate appropriate action plans

 Spa Operations

Spa Role

Set up Spa Reception Area and Tea Bar, computers and other related equipment for daily operations of the spa reception according to standard Makes, reconfirms and verifies guest bookings Provide service promptly, courteously and accurately Participates in the sale and up selling of treatment and retail products ensuring monthly target is achieved Ensures retail is offered appropriately to the guests Participates in the sales call To have a positive impact, taking personal responsibility and initiative to resolve issues, and always clearly communicating with both guests and colleagues To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new knowledge in order to improve your personal performance. To be flexible, responding quickly and positively to changing requirements including the performance of any task requested of you. To maintain high Team focus by showing co-operations and support to colleagues in the pursuit of team goals

Wellness Specialist Role

To perform and conduct lifestyle management consultation for all guests to identifying guest needs To deliver different a variety of treatments (Ayurveda treatment, Acupuncture, Naturopathy, Crystal Healing, Reiki any form of Yoga & meditation and therapeutic massage) in a safe and comfortable manner.  Possess a high degree of product knowledge and relevant technical skills, intuitively recommends and effectively up sell treatments, packages and retail item in a personalized manner. Handle guest interaction with highest level of hospitality and professionalism, accommodating special request whenever possible, meticulously respects guests needs for privacy, take ownership of guest concerns requests and act decisively to ensure guests satisfaction when glitches occur Has a thorough understanding of all services including benefits, indication & contra indications for each of treatments, applies professional product safely and accurately Set up and maintains spa treatment rooms in an immaculate manner; maintains stock of operation and guest supplies in the work areas Studies and evaluates operations and procedures and suggest for improvements to the management Working closely with Spa Director on recommendation to enhance wellness program

 General Role

To maintain high standard of personal appearance and hygiene at all times by adhering to the Conrad Maldives

 Rangali Island’s grooming standards

To maintain a high guest service focus by approaching your job with the guest and being proactive toward their

Needs and requests

To have a positive impact, taking personal responsibility and initiative to resolve issues, and always clearly communicating with both guests and colleagues To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new knowledge in order to improve your personal performance. To be flexible, responding quickly and positively to changing requirements including the performance of any task requested of you. To maintain high Team focus by showing co-operations and support to colleagues in the pursuit of team goals To perform all duties and responsibilities in a manner that ensures your safety and that of others in your work place To takes direction from and carry out any requests by management in conjunction with work To provide guests with friendly, efficient, accurate and polite service at all times. Prepare guest bills Prepare and display spa beverages Managed appointment and schedule and optimize therapists productivity To report to work punctually wearing presentable uniform and name badge at all time To ensure that the CONRAD Brand Standards are fully implemented and demonstrated by all member of the team To fully embrace the values of Hilton Worldwide and CONRAD Hotels and Resorts To be fully familiar with the CONRAD Brand Standard and the Quality of Assurance Audit and to follow these standards of service at all times. Undertake any ad-hock projects assigned by the Management

Operations

• To keep up-to-date with the SALT (Satisfaction and Loyalty Tracking) results and to seek to positively influence these results by following the CONRAD Brand Standards.
• Constantly strive to increase guest satisfaction through quality, creativity, range and value for money throughout the Resort in all facilities & services.
•  Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.
• Champions the brand’s service vision for product and service delivery and ensuring alignment among the property leadership team.
• Identifies and analyses operational challenges and facilitates the development of solutions to prevent re occurrence.
• Ensure team member feedback is followed up, dealt with appropriately, and shared with the team regularly
• Ensure appropriate actions are executed to support any improvements resulting from Safety, QA audits or Area Support Team input
• Ensure compliance with all statutory requirements and achieve Health and Safety targets and shares best practice across the organization

 People

• Utilizes an “open door” policy to identify and address team member problems or concerns
• Fosters team member commitment to providing excellent service, participating in daily briefing meetings and models desired service behaviors in all interactions with guest and team members
• Commit energy and focus in being / becoming a great member for the team and providing a Great place to work (Heart of Hilton / Heart of House / Travel with Purpose) that allows team members to Thrive
• Communicates on a regular basis with departments, provides them with required formal reports and builds a cordial relationship directed towards a mutually beneficial on-going association

Requirements

A Spa & Wellness Expert serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Minimum 2 years in a similar role within hospitality industry A Bachelor’s degree in physical education Knowledge of spa & wellness operations and service flow Guest Service, guest retention Oriented Proficient in computer systems, MS Office Suite, Excel, Outlook, Publisher Excellent leadership skills Exceptional communication skills

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!