Conrad Maldives
Rangali Island,
20077
Maldives
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
Assist with running Spa operation in smooth, professional manner by providing guests and team members with excellent customer service and warm hospitality at all times, ensuring a highly service-driven environment with strong customer service skills and an outgoing personality.
Maximizing spa & wellness revenue through professional retail sales, guest booking & re-booking, therapist, promote and performing wellness treatment, which includes consultation, nutrition plan, any of physical activity may relevant and various yoga activities and includes room occupancy through efficient bookings. Providing guests with excellent knowledge of all spa, wellness and retail products. Ensuring that guest’s experience at the Spa is memorable at all time
What will you be doing?
As the Spa & Wellness Specialist, you will be responsible for performing the following tasks to the highest standards:
Profitability
Spa Operations
Spa Role
Set up Spa Reception Area and Tea Bar, computers and other related equipment for daily operations of the spa reception according to standard Makes, reconfirms and verifies guest bookings Provide service promptly, courteously and accurately Participates in the sale and up selling of treatment and retail products ensuring monthly target is achieved Ensures retail is offered appropriately to the guests Participates in the sales call To have a positive impact, taking personal responsibility and initiative to resolve issues, and always clearly communicating with both guests and colleagues To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new knowledge in order to improve your personal performance. To be flexible, responding quickly and positively to changing requirements including the performance of any task requested of you. To maintain high Team focus by showing co-operations and support to colleagues in the pursuit of team goalsWellness Specialist Role
To perform and conduct lifestyle management consultation for all guests to identifying guest needs To deliver different a variety of treatments (Ayurveda treatment, Acupuncture, Naturopathy, Crystal Healing, Reiki any form of Yoga & meditation and therapeutic massage) in a safe and comfortable manner. Possess a high degree of product knowledge and relevant technical skills, intuitively recommends and effectively up sell treatments, packages and retail item in a personalized manner. Handle guest interaction with highest level of hospitality and professionalism, accommodating special request whenever possible, meticulously respects guests needs for privacy, take ownership of guest concerns requests and act decisively to ensure guests satisfaction when glitches occur Has a thorough understanding of all services including benefits, indication & contra indications for each of treatments, applies professional product safely and accurately Set up and maintains spa treatment rooms in an immaculate manner; maintains stock of operation and guest supplies in the work areas Studies and evaluates operations and procedures and suggest for improvements to the management Working closely with Spa Director on recommendation to enhance wellness programGeneral Role
To maintain high standard of personal appearance and hygiene at all times by adhering to the Conrad MaldivesRangali Island’s grooming standards
To maintain a high guest service focus by approaching your job with the guest and being proactive toward theirNeeds and requests
To have a positive impact, taking personal responsibility and initiative to resolve issues, and always clearly communicating with both guests and colleagues To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new knowledge in order to improve your personal performance. To be flexible, responding quickly and positively to changing requirements including the performance of any task requested of you. To maintain high Team focus by showing co-operations and support to colleagues in the pursuit of team goals To perform all duties and responsibilities in a manner that ensures your safety and that of others in your work place To takes direction from and carry out any requests by management in conjunction with work To provide guests with friendly, efficient, accurate and polite service at all times. Prepare guest bills Prepare and display spa beverages Managed appointment and schedule and optimize therapists productivity To report to work punctually wearing presentable uniform and name badge at all time To ensure that the CONRAD Brand Standards are fully implemented and demonstrated by all member of the team To fully embrace the values of Hilton Worldwide and CONRAD Hotels and Resorts To be fully familiar with the CONRAD Brand Standard and the Quality of Assurance Audit and to follow these standards of service at all times. Undertake any ad-hock projects assigned by the ManagementOperations
People
A Spa & Wellness Expert serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Minimum 2 years in a similar role within hospitality industry A Bachelor’s degree in physical education Knowledge of spa & wellness operations and service flow Guest Service, guest retention Oriented Proficient in computer systems, MS Office Suite, Excel, Outlook, Publisher Excellent leadership skills Exceptional communication skillsWhat will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Stay in a villa on the water or experience unparalleled island luxury in The Muraka, the world's first underwater hotel residence. Surround yourself with oceanic wonders in glass-bottomed spa rooms, our undersea restaurant, and unforgettable adventures in paradise.
Nestled in a private area of the shimmering lagoon, The Muraka is a first-of-its-kind luxury residence featuring three bedrooms and integrated living, dining, and entertaining spaces. Around-the-clock butler service, a private chef, and tailored experiences ensure your stay is exceptional.
Choose from luxurious beach villas and overwater villas across two islands. Discover plunge pools, private gardens, and stairs leading into the Indian Ocean.
Twelve unforgettable luxury dining experiences invite you for a culinary adventure around the world and under the sea. Sample premium wines from the world’s first subterranean cellar and dine amidst the coral gardens in Ithaa, our award-winning underwater restaurant.
Poised over the pristine waters surrounding our twin islands, our over-water spa is the epitome of our barefoot luxury philosophy. Escape to the hidden Spa Retreat, where your spa villa features its own private sauna, steam room, and treatment room.