200 South Broad Street
Philadelphia,
PA
19102
Summary
The Assistant Front Office Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient, and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
Responsibilities
Works closely with Sales and Reservations in order to fulfill all special requests for groups, VIP’s, etc.
Assist daily in the guest reception.
Respond daily all social media feedback and follow up with guests as well as internally.
Communicates effectively and genuinely with guests, team members and other departments.
Assists and often leads guest service training initiatives within the front office department
Maintains a friendly and caring demeanor at all times in a fast-paced environment.
Maintains a professional image at all times that falls within the hotel and company guidelines for appearance and dress.
Demonstrates teamwork by cooperating and assisting colleagues as needed.
Provides all Front Desk Assistant job duties like registering guests into the hotel in a prompt and courteous manner, using up-selling techniques to maximize room rates; preparing for group check-ins and check-outs, and VIP arrivals
Maintains and updates all guest profiles
Reviews all daily and future reservations in order to accommodate special requests, makes amenity cards, works closely with IRD and PH to communicate all F&B requests
Works with all new hires for FD training.
Interviews, hire and train guest services agents
Becomes informed of events/functions in the hotel during shifts.
Promotes hotel services, facilities, and outlets, and provides the guest with information such as local attractions and directions, using the James Report to increase guest satisfaction.
Resolves guest complaints to the satisfaction of the customer by being guest centric, friendly and caring. Communicates to Management any problems, complaints or unhappy guests.
Responds quickly to all guest requests in a caring friendly and professional manner, consistently follow up to ensure guest satisfaction that meets and exceed our services standards.
Maintains a good relationship with repeat guests and their special requests.
Works closely with Sales and their VIP Clients.
Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shifts as well as communicates effectively the policies and procedures to other team members of the hotel.
Qualifications
The Bellevue Hotel is a living landmark that embodies the style and revelry of Philadelphia’s gilded days. Part history, part innovation and always timeless, here guests enjoy spacious hotel rooms in a Center City location on Broad Street.
The Bellevue Hotel is embarking on an exciting transformation journey, offering guests a whole new level of luxury and style upon completion. Stay tuned for an unforgettable experience in the heart of Philadelphia and join our team!