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Table Games Floor Supervisor

Desert Diamond Casinos

7350 S Nogales Hwy
Tucson, AZ 85756

Gaming Company
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Position Summary

Under direct supervision of the Table Games Pit Manager, monitors all Table Games offered by Tohono O’odham Gaming Enterprise (TOGE), dealers, and all non-department personnel coming in contact with the Table Games pit on assigned shifts while creating a fun, friendly, and courteous environment for all guests.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

  •     Practices outstanding guest service, to both internal and external guests, by promoting teamwork and creating a fun, friendly and inviting atmosphere that encourages mutual respect
  •     Implements and ensures compliance with department, casino, gaming regulatory policies, procedures, and internal controls
  •     Proactive in anticipating guests needs striving to provide memorable service experiences
  •     Arrives on property to work in complete uniform well-groomed appearance and clean hygiene; presents a polished and professional image at all times
  •     Maintains basic knowledge of other games and services offered by TOGE at each property 
  •     Routinely strives to build and achieve guest satisfaction 
  •     Manages table inventories
  •     Maintains confidentiality regarding customer play
  •     Communicates effectively with all team members and guests
  •     Supervises the operation of an assigned number of tables and dealers and identify possible irregularities in player/dealer conduct
  •     Relays pertinent information regarding daily business to incoming Table Games Floor Supervisor whenever leaving a designated section
  •     Evaluates and coaches all dealers to increase skill level
  •     Ensures dealer quality and efficiency so they may deal at the Department mandated game pace (hands per hour)
  •     Ensures safeguarding of all company assets
  •     Ensures the integrity of all games
  •     Informs Table Games Shift Manager of any deviation from standard operating procedures
  •     Renders impartial decisions using all available means, i.e. dealer/player, information and surveillance
  •     Maintains player tracking log and table activity card and player rating.  Assists in maintaining the cleanliness  of Table Games area
  •     Contributes to a team effort and accomplishes related results as required 
  •     Performs other duties as assigned

    • Minimum Qualifications

    Education And Experience

    High school diploma or GED plus two (2) years dealing experience with Blackjack, Roulette, and Baccarat plus a minimum of two (2) years supervising Blackjack, Roulette, and Baccarat, or successful completion of the Desert Diamond Casino Table Games Floor Supervisors mentoring and training program. Must be able to pass a basic Table Games strategy exam.  Must be able to pass a math exam that includes specific player rating scenarios.  Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:

    Knowledge, Abilities, Skills, And Certifications

  •     Extensive Knowledge of, and ability to deal, all table games offered by TOGE
  •     Extensive and complete knowledge of Internal Controls 
  •     Knowledge of procedures and casino floor operations
  •     Extensive knowledge and practice of all Title 31 requirements
  •     Skill in human relations, communication and supervision of assigned team members
  •     Must know basic strategy and identify warning signs of advantage play
  •     Ability to communicate effectively in the English language, both verbally and in writing with team members and the guests
  •     Ability to apply basic mathematical skills to player and money tracking 
  •     Ability to practice the principles of public relations and outstanding guest service Ability to appropriately manage stressful situations, occasionally dealing with irate customers 
  •     Ability to respond to visual and auditory cues
  •     Ability to interpret a variety of instructions furnished in written and oral form
  •     Ability to obtain and maintain gaming license

    Physical Demands

    While performing the duties of this job, the team member regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stand; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds.

    Work Environment

    Work is generally performed in a casino setting with exposure to second-hand smoke and a high noise level. Evening, graveyard, holiday and/or weekend work will be required. Extended hours and irregular shifts will be required.

    • Publié Le 14 Novembre 2024

    Desert Diamond Casinos

    Desert Diamond Casinos offer a convenient, memorable entertainment experience in Tucson, Sahuarita, Why and Glendale, Arizona. Amenities include unmatched gaming options, fine dining, and world-class sporting events, music concerts and comedy sets at the Diamond Center. Desert Diamond Casinos & Entertainment also offers one of the region's finest convention centers and high-tech meeting facilities.

    An enterprise of the Tohono O’odham Nation, Desert Diamond Casinos & Entertainment has been in the gaming and entertainment business for almost 30 years, beginning in 1985 with the opening of Papago Bingo in the Tucson area.

    Our gaming properties include:

    Desert Diamond Casino Sahuarita which features 185,000 square foot of gaming space with 563 slot machines and eight live blackjack, roulette and mini-baccarat table games, as well as a Sportsbook. There are two dining venues - the Agave Restaurant offering fine dining and the Diamond Grill, as well as the two cocktail lounges on the casino floor. The property provides high-tech banquet & catering, conference and business meeting rooms and the Diamond Center can cater up to 2,400 guests.

    Desert Diamond Casino Tucson which is located a convenient distance from both the Tucson International Airport and downtown.The casino offers a poker room, slots, table games including live blackjack and roulette, high-stakes bingo, and a Sportsbook. Food & beverage venues include the Diamond Café, the Diamond Grill, the Ko:Sin Ki: Buffet and the Coffee Bar, as well as two lounges on the gaming floor. The Hotel & Conference Center features state-of the- art meeting spaces, luxurious rooms with complimentary wireless internet access, a heated outdoor pool, jetted hydro-spa, patio seating with a fire pit, and a fitness center with a gym.

    Desert Diamond Casino West Valley which has nearby shopping, dining, and nightlife and is the official casino partner of Westgate Entertainment District. The casino offers a variety of table games which include live Blackjack, Craps, Roulette, Mini-Baccarat, Pai Gow Poker, Ultimate Texas Hold ‘Em, Three Card Poker, Spanish 21. The Sportsbook provides a venue to wager on sports events.Food & Beverage venues include the Nineteen 86 Steakhouse, the Edge, the Rock Bar, a Food Court and the casino Sports Bar.

    Desert Diamond Casino Why which is the smallest of our four gaming properties, which features a convenience store, gas station, and slot machines. It's a favorite stop for travelers going to and from Rocky Point, Mexico.

    You can get a job anywhere, but Desert Diamond Casinos offer you a career!

    Incredible Work Environment:

    We work hard to make sure that each property supports an environment of fun and excitement, both for our guests and our valued employees.

    Corporate Culture: 

    Our team is dedicated to the success of our enterprise & business and creating a culture where diversity is respected and values are honored. Together, our commitment to our guests, community, and fellow employees, helps us to thrive as a high performance gaming enterprise.

    Unparalleled Benefits: We offer a variety of insurance options, including medical, dental, vision, home, automobile, short and long term disability, pet and legal insurances. In addition, we offer 401K, relocation, paid time off, an employee assistance program, competitive compensation, tuition assistance and more.

    Training: Our organizational development team provides training throughout our casinos for both new hires and career employees who want to move into new positions.

    Why you’ll love working in Arizona:
    https://moving.tips/city-guides/reasons-to-move-to-arizona/

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