Host - Player Development

Description

The primary responsibility of the Host - Player Development is to direct and market (including telemarketing) potential qualified guests from both an established player following, assigned accounts and new accounts to the casino and to measure/rate their play at Wind Creek Bethlehem LLC. All duties are to be performed in accordance with departmental and the Wind Creek policies, practices, and procedures. 

• 18 years of age, proof of authorization/eligibility to work in the United States.
• High School diploma or equivalent.
• Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
• Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.
• Maintain a professional, neat and well-groomed appearance adhering to the Wind Creek appearance standards.
• Maintain consistent adherence to the Wind Creek Customer Service Standards.
• Must be able to work varied shifts, including weekends and holidays.

• One (1) year of casino Player Development role required, preferably with high end clientele.
• One (1) year of casino experience working in a Slots, Table Games or Player Services department is required.
• Two (2) years’ Sales experience is required. 
• Experience working as a Casino Host preferred.
• Experience with Casino Player Tracking Systems preferred.
• Ability to speak clearly over the phone for telemarketing campaigns or dealings with high end clientele.
• Must have excellent oral and written skills and be able to communicate effectively with multiple levels of the organization.
• Must have highest level of professional ethics and integrity within a team setting and be capable of sharing knowledge. 
• Must be self-motivated; demonstrate job ownership for all items completed; ability to adapt to new circumstances by understanding the changes and supporting management in communicating them; must be a team player and able to perform other job related duties as they are assigned.
• Physical ability to access all areas of the property.
• Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
• Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
• Ability to lift or carry a minimum of 20 pounds, unassisted, in the performance of specific tasks assigned.
• Ability to work with others, communicate well, receive direction; review your own work.
• Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
• Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
• Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives.
• Must be able to qualify for, apply for and obtain a Pennsylvania Gaming Control Board license if required.

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES. 

• Markets casino amenities to the best potential qualified guests through extensive telemarketing.
• Assesses, measures and rates guests’ play at the Wind Creek based on theoretical information.
• Initiate sales calls and meet telemarketing goals.
• Manages complimentary expenses.
• Maintains overall customer profitability.
• Participates in player events on and off site.
• Extends complimentary services to players when appropriate and within established guidelines.
• Amicably resolves customer related problems.
• Understands and explains benefits and rewards of Wind Creek programs.
• Ensures the protection of customer rewards and player points and credits.
• Develop a working knowledge of all PGCB rules, regulations and Internal Controls applicable to your position.
• Must read and understand the Wind Creek Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.
• Authority to issue a complimentary in accordance with the Wind Creek Comp Matrix.