Table Games Dealer School

Description

• Who can provide our guests with exceptional service
• Who can make genuine and authentic connections with our guests
• Who have positive energy and an upbeat outlook
• Who have strong basic math skills

• Deals table games assigned, in a proficient and speedy manner to be able to deal between 55 hands or 45 spins per hour.
• Provides courteous service and is cordial to all patrons and team members.
• Shuffles cards in a timely manner, ensuring a thorough mix of cards in compliance with casino standards, as well as controlling the pace of the game.
• Pays and takes winning and losing wagers according to company policy.
• Verifies and signs fills, credits, and associated documents.
• Passes on all pertinent information to relieving dealers and supervisors.
• Issues chips to customers for either cash buy-ins or credit in accordance with company policy.
• Maintains control of shoe, cards, dice and float; always keeping visual contact.
• Informs the Supervisor – Table Games of all irregularities including suspicious guest activity.
• Paces games, taking into account the type of action and ability of players keeping the speed of the game at the most efficient rate possible.
• Verifies accuracy when signing all paperwork.
• Accepts cash buy-ins and performs drop of cash according to company policy.
• Complies with all appropriate Wind Creek policies and procedures and gaming regulations.
• Must be able to handle chips, silver, dice and individual cards, and deal from a shoe or out of hand in a proficient manner.
• For Craps’ Games only, dealer can perform function of Stickperson.
• Properly use equipment, tools or systems to complete assigned tasks and complies with company safety standards.
• Develop a working knowledge of any PGCB rules, regulations and Internal Controls applicable to your position.
• Complete all paperwork in accordance with PGCB and approved Wind Creek standards.
• Read and understand Wind Creek’s Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
• Provide superior customer service to all internal and external customers in compliance with Wind Creek’s customer service standards.
• Adhere to and complies with both departmental and overall property policies and procedures.
• Perform any other related duties as assigned.

• 18 years of age, proof of authorization/eligibility to work in the United States.
• High School diploma or equivalent.
• Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
• Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.
• Maintain a professional, neat and well-groomed appearance adhering to Wind Creek appearance standards.
• Maintain consistent adherence to Wind Creek’s customer service standards.
• Must be able to work varied shifts, including weekends and holidays.

• Must be enrolled in or have obtained a table games dealing certificate through a Dealer Training Facility approved by the PGCB within the past five years.
  • Or have at least 6 months of dealing experience in the past five years.
• Must be able to pass an audition.
• Must be able to obtain and maintain CPR Certification.
• Must be familiar with methods of game cheating.
• Ability to calculate mathematical equations i.e. adding, subtracting, multiplying and dividing without a calculator or paper.
• Ability to follow directions with minimal supervision.
• Physical ability to access all areas of the property.
• Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
• Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
• Ability to lift or carry a minimum of 20 pounds, unassisted, in the performance of specific tasks assigned.
• Ability to work with others, communicate well, receive direction; review your own work.
• Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
• Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
• Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives.
• Must be able to qualify for, apply for and obtain a Pennsylvania Gaming Control Board license if required.