Food and Beverage Supervisor

At Vacation Myrtle Beach our vision is simple: To give our guests the most Exciting, Fun-Filled, and Enjoyable vacation experience ever. Our mission is more than just words – it is the reason we do what we do. Vacation Myrtle Beach delivers highly personalized service to our guests.  We are a leader in the Myrtle Beach area’s hospitality industry with an industry leading call center, an innovative restaurant, owning 3 resorts and operating 11, and nearly 4000 units in a variety of Myrtle Beach hotels and resorts right on the ocean. Vacation Myrtle Beach consistently delivers exceptional resort service with the help of dedicated, caring, diverse employees, thus outperforming the competition. Every day is a chance to discover something new and influence the hospitality business.

Work Location: Loco Gecko Restaurant at Captain’s Quarters Resort, 901 S Ocean Blvd, Myrtle Beach, SC 29577

How Will You Shine?

As a valued and successful F&B Supervisor you will be required to:

• Maintain customer satisfaction as the driving philosophy of the F&B department. Personally demonstrate a commitment to customer service by inquiring about service quality and responding promptly to guests needs.
• Promptly handle guests complaints.
• Fill in for staff when necessary to ensure customer satisfaction.
• Ensure your staff, including all new hires, are trained to meet standards.
• Empower staff to deliver customer service by encouraging and rewarding responsible guest assistance. Level of service provided to guests in all outlets meets or exceeds customer expectations. Ensure that consistency of service and standards are met.
• Emphasize training and development as a way of doing business in order to empower employees to successfully perform their jobs.
• Help to develop management talent by acting as a mentor for direct reports.
• Resolve employee grievances fairly and timely.
• Ensure employees fully understand performance standards, review processes, and reward successes.
• Manage safety programs to protect guests and employees and which meets OSHA requirements. Use ongoing safety plans to minimize workers' compensation claims.
• Train staff to increase the level of customer sales, service, and safety skills on an ongoing basis.
• Ensure employees are appropriately certified for their job as required by federal, state and local regulations.
• Monitor and maintain acceptable turnover levels
• Know the general operations of the department and how all resorts departments work together to achieve business objectives and to meet customer expectations. 
• Know the commonly occurring challenges of the F&B business and how to overcome them.
• Know restaurant standards and hold employees accountable for consistently meeting these standards.
• Maintain favorable health department scores.
• Manage a preventive maintenance program for all equipment. Control food-borne illnesses.
• Meet safety and sanitation standards such as Emergency Plan, CPR/Heimlich training for all employees, proper storage of foods, storing chemicals away from the food, etc.
• Inform employees of new food and beverage issues such as drinking laws, trends in dining and demographics.
• Maintain a clean and organized environment.
• Attend required meetings.
• Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards.
• Ensure that labor costs are aligned with the forecast.
• Promote employee empowerment.
• Report all unsafe conditions immediately.
• Utilize knowledge of physical capabilities of banquet space.
• Complete all necessary paperwork, meeting all due dates.

How Will You Be Rewarded?

Base pay

Paid Time Off

Floating Holiday Pay

Medical, Dental, and Vision Insurance within 60 days

Discounted hotel & resort Stays

Monthly, quarterly, and yearly recognition programs

Career advancement opportunities

Training and continuing development in hospitality roles

Why Should You Choose VMB?

Hospitality is at the heart of all we do at Vacation Myrtle Beach. We “WOW” by exceeding expectations, we teach and learn through communication, we embrace and drive change, and we make it happen with passion and determination. We are a family committed to integrity, faith, and a vision for growth. Here, you’ll find a family that’s comprehensive, values diversity, and is built on a foundational respect for people from all over the world.

We put people and relationships first, take an entrepreneurial approach to their work, and support colleagues in reaching their full professional potential.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class.

Job Types: Full Time, part time , seasonal

Pay: Based On Experience

Supplemental pay types:

Various Incentives

Ability to commute/relocate:

Myrtle Beach, SC 29577: Reliably commute or planning to relocate before starting work