Cage Manager

Position Summary:

Effectively supervises the Assistant Cage Manager, Cage Supervisors, Main Bankers, and Cashier's, while ensuring the protection of all the company assets within the Cage. Is capable of filling any Cage position on any shift (Cage Supervisor, Main Banker, Fill Banker, Cashier) as required. Communicates directly with Guests, management, and other Casino personnel and must maintain a professional demeanor and a positive attitude at all times. Possesses and engages strong interpersonal and communication skills. Oversees the Vault Impress, and is responsible for ensuring that there are adequate funds to support operations. Guarantees Cage compliance with regulatory controls, policies, and procedures. Remains flexible and adaptable and must be able to work all shifts and all days, including Holidays, as necessary or assigned.

Note: Native American preference will be given.

Duties & Responsibilities:

• Maintain accuracy and clarity in verbal, written, and electronic communications.
• Develop and communicate internal and interdepartmental memorandums. 
• Analyze areas of concern within the Cage, isolate solutions, and execute solutions in a professional manner. 
• Evaluate Cage Policies and Procedures for the purpose of completing additions and/or revising existing P&P’s; execute revisions and/or additions.
• Receive and interpret communications from Surveillance, Compliance, and Gaming Commission and determine appropriate courses of action.
• Investigate variances, determine and carry out courses of action and communicate to proper parties.
• Investigate Guest disputes, determine and carry out courses of action and communicate to proper parties.
• Engage disciplinary actions with subordinates when applicable.
• Complete performance appraisals, engage coaching’s and mediations, and effectively resolve disputes.
• Interview potential applicants and hire those chosen.
• Accurately process payroll.  
• Preserve parameters of the Cage budget while making necessary purchases to support operations. 
• Facilitate Quarterly Cage Policy and Procedure and Internal Control training.
• Prepare, revise, and approve Cage schedules. 
• Maintain Cage Impress levels such that they meet business needs.
• Order Currency and Coin and stipulate deposits such that they comply with Impress thresholds.  
• Conduct analysis of Kiosk and ATM Impress amounts and make recommendations for reductions and/or increases.
• Prepare and revise Cashier and Fill Bank Impress amounts based on transaction analysis.
• Prepare and revise Interdepartmental Bank Impress amounts as specified by Departmental Directors and Managers.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Experience and Education:

• High School Diploma/GED equivalent or any combination of education and experience totaling five (5) years.
• Four (4) years of experience in the Gaming or Banking Industries with Cashiering.
• Five (5) years working within a Managerial and/or Supervisory capacity.
• Experience with mathematics skills and ability to operate a 10-key calculator.

Minimum Qualifications:

• High School Diploma/GED equivalent or any combination of education and experience totaling five (5) years
• Four (4) years of experience in the Gaming or Banking Industries with Cashiering.
• Five (5) years working within a Managerial and/or Supervisory capacity.
• Use of a Coin sorter, Currency counter, and 10-key calculator.
• Advanced computer knowledge, including the use of Word, Excel, PowerPoint, and Outlook.
• Knowledge of the process for handling Traveler’s Checks, Personal Checks, electronic Checks, Debit and Credit cards.
• Must be able to successfully pass a pre-employment drug/alcohol screen and background investigation and obtain and maintain a gaming license from the Pueblo of Tesuque Gaming Commission.

Supervisory Responsibilities: 

The Cage Manager is responsible for overseeing the Cage employees in the Cage department and ensuring alignment with departmental and organizational objectives. The Cage Manager also provides guidance and assistance in addressing unusual situations that may arise, particularly those without clear precedents or requiring interpretation of policies and regulations.

Physical Requirements: 

While performing the duties of this job, the employee will be required to sit and stand for prolonged periods of time.  The Employee is required to kneel, bend, squat, walk, and remain mobile for prolonged periods of time.  The Employee will use fingers, hands and arms to conduct repetitious movements and tasks, and must be able to lift thirty (30) lbs.  The Employee must be able to talk and hear in an environment with varying noise levels.  Requires working in an environment with exposure to smoke.  The work is performed inside a highly regulated environment where the Employee may be required to remain, without the ability to regularly exit internal offices (Cash Cage).  Some air and motor vehicle travel may be required for the position a cell phone may be required and utilized to conduct business, and the Employee must remain accessible via phone twenty-four hours a day.

Work Environment: 

Work is generally performed in a casino setting with exposure to second-hand smoke and a high noise level. Due to the nature and scope of this position, evenings, weekends, holidays, and extended hours and irregular shifts will be required.    

ADA/EEO Compliance: 

The Pueblo of Tesuque Development Corporation (POTDC) and Tesuque Casino is an Equal Opportunity Employer. In Compliance with the American Disabilities Act, the Corporation will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer. 

DRUG-FREE DISCLAIMER 

You will be required to pass a drug screening examination successfully. The use of any drug or other controlled substance that is illegal under Federal Law is not permitted, including medical cannabis.

The above statements are intended to describe the general nature and level of work being performed. They should not be construed as an exhaustive list of all the essential duties, responsibilities, and requirements of personnel. Company reserves the right to substitute, amend, change, modify or discontinue any or all portions of this description/job function.