Office Coordinator - Hotel Housekeeping

Under the general direction of the Hotel’s Housekeeping Assistant Managers, the Housekeeping Office Coordinator acts as a liaison between Housekeeping and various departments including but not limited to Front Desk, Facilities, and Security. This integral role is responsible for providing administrative office support and clerical coverage to ensure Housekeeping operations are efficient and aligned with Forbes standards and enterprise policies and procedures.

Essential Duties & Responsibilities

1. Assists Housekeeping Supervisors and Assistant Managers by creating and directing associates into their corresponding roles on a day-to-day basis, including but not limited to, producing daily assignment sheets, filing departmental reports, answering, and directing all internal and external calls in a courteous and professional manner, assigning radios, keeping records on file, and acting as liaison between various departments.  Acts as contact/liaison between Department, vendors, and suppliers. Assists with data entry for the department, as needed.  Coordinates meetings with staff of other departments.  Frequently utilizes radio to communicate with team members.

2. Follows-up to ensure all maintenance requests pertaining to guest rooms and departmental equipment are addressed in an efficient manner.  Assists with monitoring quality and performance of associates.  Ensures all requests are completed in a timely manner and in accordance with Forbes standards.  Communicates constantly with Room Attendants to ensure their access to assigned rooms.

3. Contributes to an environment which motivates team members to collaborate, learn, perform, and develop their skills.  Contributes to diverse team of well-trained team members by leading by example, empowering, sharing knowledge, and assisting throughout employment lifecycle.

4. Keeps up to date on health and safety policies and procedures and ensures all team members consistently meet standards of safety, cleanliness, and maintenance throughout Department, including ensuring all required certifications remain current.

5. Assists with monitoring of daily departmental activities to ensure successful day-to-day management of operations.  Assists with departmental issues by collaborating with Housekeeping Assistant Managers on courses of action to improve and/or enhance the overall Department performance.

6. Maintains familiarity with Forbes Travel Guide standards and remains current on occupational knowledge and skills by following and demonstrating standards.

7. Performs other duties as assigned to support efficient operation of Department.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!