Marketing Programming Supervisor

The Marketing Programing Supervisor plays a crucial role in implementing and executing the plans developed by the Marketing Segment team. the activities of the marketing programing team. This position involves managing the day-to-day operations of the marketing programing, ensuring that all tasks are completed efficiently and effectively to support the overall marketing objectives of the organization.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not intended to be all-inclusive.

MINIMUM QUALIFICATIONS:

• Must be a minimum of 21 years of age.
• High School Diploma or G.E.D. equivalent and seven (7) years of casino gaming industry experience required.
• Bachelor’s degree in Marketing, Business Administration, or related field preferred.
• Demonstrated and proven experience with player tracking software, project management tools, and software required.
• Strong interpersonal communication and project management skills required.
• Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.
• Required to provide documents to show the applicant is eligible to work in the United States.
• Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.
• Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.

SUPERVISION RESPONSIBILITIES:

• Marketing Programing Specialist

COMMUNICATION:

• Keeps informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter.
• Conducts regular and team one-on one meetings with direct reports, soliciting input from each member.
• On an individual basis or in a group format, explains why, shares information, and communicates the purpose of decisions to applicable staff.
• Ensures company information provided by management is effectively communicated.

DEPARTMENT OPERATIONS:

• Deploys & utilizes all AI/IT systems to support all six stages of marketing management process planning & execution.
• Supervises and leads a team of marketing programing specialists to ensure smooth implementation, and timely completion of tasks.
• Coordinates upstream and downstream processes with the marketing team to understand their requirements and fulfill programming functions.
• Deploy & optimize all AI/IT and internal controls systems to issue and track Free Play, Comps, winner’s logs, and other player incentives/reports.
• Develop and implement policies & procedures for efficient delivery of Marketing.
• Train and mentor team members on processes, tools, and best practices. Actively participate as team member in Marketing Management Process.
• Collaborate with other departments to streamline processes and improve overall efficiency.
• Manage budgets, resources, and schedules to meet project deadlines.
• Stay updated on industry trends and best practices.
• Assists in other areas of marketing department operations as required.
• Contributes to Post-Forma generation, determination of future disposition, action plan & historical files.
• Forms opinions and makes decisions based on information and the identification of available facts. Makes decisions or draws conclusions using data and information from experience.
• Investigates, evaluates information, and makes final decisions regarding matters within the area of responsibility, guest/employee disputes and/or employee disciplinary actions in accordance with authority and ensures those decisions follow applicable laws, rules, regulations, and established controls.
• Oversees internal marketing initiatives at each property to create team member and guest satisfaction.
• Performs all other related and compatible duties as assigned.

GUEST SERVICE:

• Provides excellent internal and external guest services, always treating everyone with courtesy, dignity, and respect.
• Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude.
• Responsible to greet each customer and promote outstanding guest relations.

REGULATORY COMPLIANCE:

• Monitors all relevant activities of the area of responsibility, to ensure that all applicable laws, rules, regulations and controls of the organization, and the National Indian Gaming Commission (NIGC) and the Osage Nation Gaming Commission (ONGC) are understood and enforced by all applicable personnel.
• Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance.
• Acquires a thorough working knowledge of company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act, and fulfills all duties and responsibilities with full compliance.
• Ensures assigned staff are aware of, understand and comply with regulatory requirements and enforces regulatory standards through discipline when necessary.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Read, write, speak, and understand the English language. Read professional publications, industry magazines/journals, newsletters, and documents.
• Stays updated on important legislation, economic indicators, regulatory business development, and competitive dynamics.
• Perform financial computations at an advanced level.
• Protect the company’s reputation and value by keeping information confidential.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Perform assigned tasks under limited supervision. Follow written and verbal instructions effectively.
• Present facts and recommendations in oral and written form. Prepare written reports and correspondence to upper management as required.
• Utilize MS Office software at intermediate (import/export data, create templates) skill level.
• Exercise sound judgment and make decisions in a manner consistent with the essential job duties and responsibilities, as well as with the values of the organization.
• Anticipate problems and mitigate situations that could be deemed illegal or represent a safety hazard to fellow employees or guests.
• Respond to inquiries or complaints from employees, guests, regulatory agencies, and others.
• Maintain physical condition and stamina appropriate to perform assigned duties.
• Update job knowledge by participating in educational opportunities; professional organizations; attending expos/conventions; and developing/maintaining professional and personal networks.

PHYSICAL DEMANDS:

• The employee is also regularly required to stand for extensive periods of time, walk, sit, and use hands to finger, handle, or feel objects, tools, or controls.
• Ability to sit, stoop, kneel, crawl, balance, or crouch while performing duties.
• Ability to use hands to finger, handle, or feel.
• Ability to use arms to reach and lift above shoulders.
• Must have normal auditory and good verbal communication.
• Ability to lift upwards of 20 pounds.
• Ability to drag, push, or pull up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

• Work is typically performed within an office and casino setting.
• Exposure to second-hand smoke.
• Evening and weekend shifts, extended hours and irregular shifts may be required. Ability to work nights and weekends required.
• Noise level in the work environment is moderate to high.
• The employee may be exposed to risks associated with travel between properties and back and forth to other areas as may be required due to business demands.
• The employee may be exposed to the risks associated with attempting to resolve issues with extremely irate or difficult people.